Customer Care

13 hours ago

Bengaluru, Karnataka, India AL Fahad Global Enterprises Full time

Company Description

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Role Description

This is a full-time, on-site role located in Bengaluru for a Customer Care Representative. The primary responsibilities include responding to customer inquiries, resolving concerns, ensuring customer satisfaction, and providing support through various communication channels such as phone, email, and chat. The role also involves troubleshooting issues, analyzing customer needs, and offering appropriate solutions to enhance the overall customer experience.

Qualifications

  • Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction
  • Effective Communication skills to engage with diverse customer profiles, including proficiency in both Hindi and English
  • Good Analytical Skills for troubleshooting issues and identifying customer needs
  • Ability to handle multiple tasks, prioritize effectively, and maintain a positive attitude
  • Experience in a similar customer-facing role is a plus
  • Strong organizational and time management abilities

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