Customer Care

1 week ago

Bengaluru, Karnataka, India HR Creations Full time

Pet Relationship Manager (Customer Experience)

Department: Customer Experience Team

Location - Indira Nagar, Bangalore

Eligibility -

  • Must be a Pet Parent.
  • Fresher / Experience Graduates in Customer Service may apply

Role Overview: The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve customer queries while driving satisfaction and loyalty.

Key Responsibilities:

1. Customer Interaction & Support:

○ Handle a high volume of inbound and outbound calls with professionalism and empathy.

○ Manage live chat conversations, ensuring prompt and accurate responses.

○ Address customer inquiries, complaints, and concerns effectively, escalating as needed.

2. Account Management:

○ Build and maintain strong, long-term relationships with key customers.

○ Understand individual customer needs and provide tailored recommendations for pet care products/services.

○ Act as a trusted advisor, offering insights and solutions to improve customer satisfaction.

3. Product Knowledge:

○ Stay updated on the company's pet care products and services.

○ Communicate product features, benefits, and proper usage effectively to customers.

Qualifications:

● Education: Bachelor's degree or equivalent in any discipline (preferred)

● Pet Parent - Mandatory

● Experience: Exp in customer-facing key account management role (preferred)

Skills:

○ Strong communication and interpersonal skills.

○ Empathy and patience in dealing with customers.

○ Proficiency in CRM tools and live chat platforms. (preferred)

○ Goal-oriented mindset with the ability to meet deadlines and targets.

Preferred Traits:

● Passion for pets and pet care.

● Ability to work in a fast-paced environment.

● A problem-solving attitude and attention to detail.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Application Question(s):

  • Are you below 35 years of age?
  • Are you open to rotational shifts, 9 hours/day, 6 days/week, first shift starts at 8:00AM, last shift ends at 12:30AM?
  • Are you graduate?
  • Can you come onsite for the face-to-face interview?
  • Do you have a Pet? / Do you have basic Pet-Parenting Experience?

Language:

  • Hindi (Required)
  • English (Required)

Location:

  • Bangalore, Karnataka (Required)

Work Location: In person

  • Customer care

    5 days ago

    Bengaluru, Karnataka, India 1path2peace Full time

    Salary - 32kExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Care Associate in the healthcare insurance industry. The role is based in Bengaluru. The Customer Care Associate will handle inbound and outbound communications, resolve customer inquiries, and ensure a professional and positive customer experience. Responsibilities...

  • Customer Care Manager

    1 week ago

    Bengaluru, Karnataka, India Titan Full time

    Job Requirements Position Overview:We are seeking a highly skilled and motivated Customer Care Manager - Communication & Prevention to join our team at Tanshiq. As the Customer Care Manager, you will be responsible for developing and managing communication channels across all platforms and ensuring a seamless customer journey. Your primary focus will be on...

  • Customer Care Executive

    4 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Salary - 32kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role for a Customer Care Executive located in Bengaluru. The Customer Care Executive will handle customer inquiries, resolve issues effectively, and ensure a positive customer experience. The role also involves maintaining customer satisfaction by addressing concerns, providing solutions,...

  • Customer Care Executive

    4 days ago

    Bengaluru, Karnataka, India The Kenko Life Full time

    Company DescriptionThe Kenko Life is committed to promoting wholesome and holistic dietary habits through structured eating. We specialize in providing calorie and macro-counted personalized meals delivered straight to your doorstep. Our mission is to make healthy eating convenient and tailored to individual needs, supporting a balanced lifestyle for our...

  • Customer Care

    9 hours ago

    Bengaluru, Karnataka, India AL Fahad Global Enterprises Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role located in Bengaluru for a Customer Care Representative. The primary responsibilities include responding to customer inquiries, resolving concerns, ensuring customer satisfaction, and providing support through various communication channels such as phone,...

  • Associate Customer Care

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Company DescriptionAl Fahad Enterprises is a diverse organization engaged in multiple industries, including Tour & Travel services and Organic Products. With a commitment to excellence, the company provides high-quality services across its business domains. Al Fahad Enterprises is dedicated to delivering exceptional customer experiences and fostering...

  • Customer Care

    6 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Company DescriptionAl Fahad Enterprises is a diversified company operating across multiple industries, including Tour & Travel services, Organic Products, and other essential services. The organization is committed to providing quality-driven solutions and prioritizing customer satisfaction. With a focus on innovation and growth, Al Fahad Enterprises serves...

  • Customer Care Supervisor

    4 days ago

    Bengaluru, Karnataka, India UPS Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Customer Care Supervisor

    4 days ago

    Bengaluru, Karnataka, India UPS Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Customer care

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Company DescriptionAl Fahad Enterprises operates in multiple industries, offering a diverse range of services including Tour & Travel and Organic Products. The company is dedicated to providing high-quality services that cater to a wide audience and contribute to customer satisfaction. With its commitment to excellence, Al Fahad Enterprises continues to grow...