Customer care

4 days ago

Bengaluru, Karnataka, India 1path2peace Full time

Salary - 32k

Exp - 2 years

Role Description

This is a full-time on-site role for a Customer Care Associate in the healthcare insurance industry. The role is based in Bengaluru. The Customer Care Associate will handle inbound and outbound communications, resolve customer inquiries, and ensure a professional and positive customer experience. Responsibilities include addressing customer concerns, collaborating with internal departments for timely issue resolution, and maintaining accurate records of interactions to support operational efficiency.

Qualifications

  • Strong Customer Satisfaction and Customer Service skills to ensure positive resolutions and experiences
  • Customer Support skills to assist with inquiries and issues effectively
  • Analytical Skills to assess and resolve complex problems systematically
  • Excellent Communication skills, both verbal and written, to interact professionally with clients and teams
  • Ability to adapt to the dynamic environment of the healthcare insurance industry
  • Experience in the healthcare or insurance sector is a plus
  • Proficiency in using CRM software and relevant tools is advantageous
  • Educational qualifications: Bachelor's degree in a related field is preferred

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