Customer Care
2 days ago
Role & responsibilities
- Efficient Handling of Calls.
- Serves customers by providing relevant information.
- Resolving internal service problems and escalating, if needed.
- Providing proactive customer outreach.
- Collecting and analyzing customer feedback.
- Responding to customer reviews.
- Developing and documenting knowledge into helpful content.
- Assisting other officers for solving queries in case of excess queries.
- Adhering to organizational process & policies.
- Providing feedback on enhancement of systems and overall organization on time to time basis.
Skills Required
- Good communication
- Listening Skill
- Product Knowledge
- Coordination
Perks and benefits
Performance-based annual Incentives + Good appraisal and growth
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