Customer Care

1 day ago


Surat, Gujarat, India NJ Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities

  • Efficient Handling of Calls.
  • Serves customers by providing relevant information.
  • Resolving internal service problems and escalating, if needed.
  • Providing proactive customer outreach.
  • Collecting and analyzing customer feedback.
  • Responding to customer reviews.
  • Developing and documenting knowledge into helpful content.
  • Assisting other officers for solving queries in case of excess queries.
  • Adhering to organizational process & policies.
  • Providing feedback on enhancement of systems and overall organization on time to time basis.

Skills Required

  • Good communication
  • Listening Skill
  • Product Knowledge
  • Coordination

Perks and benefits

Performance-based annual Incentives + Good appraisal and growth



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