Process Coordinator

6 days ago


Goldwins Coimbatore Tamil Nadu, India Prepally Educational Services Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Process Coordinator – Scorecard

Mission

To ensure flawless and timely execution of all institute processes by proactively following up with every responsible person, identifying bottlenecks early, and facilitating smooth completion of tasks — with patience, humility, and persistence.

Outcomes (What Success Looks Like)

  1. On-Time Execution of All Processes

o 95%+ of all defined processes (exams, fee collection, PTMs, onboarding, hands-on science, design work, CRM resolution, etc.) are completed on or before the scheduled deadline.

o Delays are flagged, followed up, and resolved promptly with minimal disruption.

  1. Early Detection & Escalation of Bottlenecks

o Identify risks or delays at least 24–48 hours in advance wherever possible.

o Escalate only after ≥10 polite follow-ups and/or when delay threatens key deadlines.

  1. Clear, Consistent Communication & Documentation

o All follow-ups are logged in Excel / process tracking sheet in real time.

o Stakeholders always know the status of their tasks (no surprises).

  1. Interdepartmental Coordination & Harmony

o Maintain smooth communication between exam dept, CRM, fees collection, design team, and operations teams.

o Build goodwill — other team members view the PC as a helpful reminder, not a nag.

  1. Zero Drop in Morale Despite Multiple Follow-Ups

o Handle repeated follow-ups with patience and a positive attitude — no frustration visible to colleagues.

o Foster a culture of accountability and respect.

Competencies (How Success Is Achieved)

· Follow-Up Mastery – Relentlessly track tasks until closure; never lose track.

· Patience & Emotional Composure – Ability to remind 10+ times without irritation or visible frustration.

· Politeness & Humility – Respectful tone with everyone, from junior staff to top leadership.

· Proactivity – Spot delays before they become crises and take initiative to resolve.

· Attention to Detail – Maintain accurate records in Excel sheets; no task slips through cracks.

· Communication Skills – Clear, simple, and professional in calls, face-to-face conversations, and messages.

· Problem-Sensing – Recognizes when a delay is due to a deeper issue and promptly informs the Problem Solver.

· Resilience & Persistence – Ability to follow up consistently without emotional fatigue.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person



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