Sales Coordinator

Lead Management & Conversion

· Maintain & update lead database (walk-ins, calls, online inquiries, referrals).

· Ensure timely follow-ups on all leads until closure.

· Achieve conversion targets as per monthly/quarterly enrollment goals.

· Coordinate with counselors/faculty for demo classes and feedback collection.

2. Admissions & Enrollment Support

· Support admission counselors in completing the enrollment process smoothly.

· Ensure all required documents, fee receipts, and registrations are accurately maintained.

· Track and report daily admissions, pending cases, and drop-offs.

3. Marketing & Outreach Coordination

· Coordinate with the marketing team for executing campaigns (seminars, school tie-ups, career guidance workshops).

· Support in organizing parent–student counseling sessions, scholarship tests, and promotional events.

· Ensure branding materials and communication (brochures, WhatsApp messages, emailers) reach the target audience on time.

4. Customer Relationship Management

· Act as the first point of contact for student/parent queries regarding courses, fees, and schedules.

· Maintain positive relationships with enrolled students and parents to support retention.

· Gather student/parent feedback and share insights with management.

5. Sales Reporting & MIS

· Prepare daily, weekly, and monthly sales reports (leads, walk-ins, conversions, pending admissions).

· Track counselor performance against set targets.

· Share insights on lead sources and suggest improvements for better ROI.

6. Coordination with Academic & Operations Team

· Align with faculty and academic coordinators for demo classes, counseling sessions, and orientation programs.

· Coordinate batch schedules and ensure timely communication with parents/students.

· Escalate student/parent concerns to the management for quick resolution.

7. Revenue & Fee Collection Support

· Support in monitoring fee collection and installment follow-ups.

· Update records of fee defaulters and coordinate with accounts for recovery.

Key Responsibility Areas (KRAs)

1. Lead Management & Conversion – Handle enquiries, follow-ups, and admission closures.

2. Admissions & Onboarding – Ensure smooth process for documentation, fee collection, and student induction.

3. Sales Target Achievement – Meet monthly/quarterly admission and revenue goals.

4. Marketing & Outreach Coordination – Support seminars, scholarship tests, and lead generation events.

5. Parent & Student Relationship Management – Maintain long-term trust and referrals.

6. Reporting & MIS – Maintain accurate records and share timely updates with management.

Functional Competencies

1. Sales & Admission Skills – Ability to counsel students/parents and convert leads into admissions.

2. Communication Skills – Clear, persuasive, and empathetic interaction with students, parents, and internal teams.

3. CRM & Data Management – Proficiency in lead tracking, reporting, and MIS.

4. Marketing Coordination – Experience in event support, school visits, and promotional campaigns.

5. Product Knowledge – Deep understanding of JEE/NEET courses, fee structures, and competitive offerings.

Behavioral Competencies

1. Customer Orientation – Student- and parent-first mindset.

2. Result Orientation – Focus on achieving targets consistently.

3. Team Collaboration – Smooth coordination with academic, marketing, and operations teams.

4. Problem-Solving – Ability to handle objections, complaints, and operational hurdles.

5. Time Management – Prioritizing leads, follow-ups, and reporting within deadlines.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person