
Sales Coordinator
4 days ago
Lead Management & Conversion
· Maintain & update lead database (walk-ins, calls, online inquiries, referrals).
· Ensure timely follow-ups on all leads until closure.
· Achieve conversion targets as per monthly/quarterly enrollment goals.
· Coordinate with counselors/faculty for demo classes and feedback collection.
2. Admissions & Enrollment Support
· Support admission counselors in completing the enrollment process smoothly.
· Ensure all required documents, fee receipts, and registrations are accurately maintained.
· Track and report daily admissions, pending cases, and drop-offs.
3. Marketing & Outreach Coordination
· Coordinate with the marketing team for executing campaigns (seminars, school tie-ups, career guidance workshops).
· Support in organizing parent–student counseling sessions, scholarship tests, and promotional events.
· Ensure branding materials and communication (brochures, WhatsApp messages, emailers) reach the target audience on time.
4. Customer Relationship Management
· Act as the first point of contact for student/parent queries regarding courses, fees, and schedules.
· Maintain positive relationships with enrolled students and parents to support retention.
· Gather student/parent feedback and share insights with management.
5. Sales Reporting & MIS
· Prepare daily, weekly, and monthly sales reports (leads, walk-ins, conversions, pending admissions).
· Track counselor performance against set targets.
· Share insights on lead sources and suggest improvements for better ROI.
6. Coordination with Academic & Operations Team
· Align with faculty and academic coordinators for demo classes, counseling sessions, and orientation programs.
· Coordinate batch schedules and ensure timely communication with parents/students.
· Escalate student/parent concerns to the management for quick resolution.
7. Revenue & Fee Collection Support
· Support in monitoring fee collection and installment follow-ups.
· Update records of fee defaulters and coordinate with accounts for recovery.
Key Responsibility Areas (KRAs)
Lead Management & Conversion – Handle enquiries, follow-ups, and admission closures.
Admissions & Onboarding – Ensure smooth process for documentation, fee collection, and student induction.
Sales Target Achievement – Meet monthly/quarterly admission and revenue goals.
Marketing & Outreach Coordination – Support seminars, scholarship tests, and lead generation events.
Parent & Student Relationship Management – Maintain long-term trust and referrals.
Reporting & MIS – Maintain accurate records and share timely updates with management.
Functional Competencies
Sales & Admission Skills – Ability to counsel students/parents and convert leads into admissions.
Communication Skills – Clear, persuasive, and empathetic interaction with students, parents, and internal teams.
CRM & Data Management – Proficiency in lead tracking, reporting, and MIS.
Marketing Coordination – Experience in event support, school visits, and promotional campaigns.
Product Knowledge – Deep understanding of JEE/NEET courses, fee structures, and competitive offerings.
Behavioral Competencies
Customer Orientation – Student- and parent-first mindset.
Result Orientation – Focus on achieving targets consistently.
Team Collaboration – Smooth coordination with academic, marketing, and operations teams.
Problem-Solving – Ability to handle objections, complaints, and operational hurdles.
Time Management – Prioritizing leads, follow-ups, and reporting within deadlines.
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
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