Process Coordinator

4 days ago

Goldwins Coimbatore Tamil Nadu, India PrepAlly Educational Services Full time

**Process Coordinator - Scorecard**

**Mission**

To ensure flawless and timely execution of all institute processes by proactively following up with every responsible person, identifying bottlenecks early, and facilitating smooth completion of tasks — with patience, humility, and persistence.

**Outcomes (What Success Looks Like)**

1. **On-Time Execution of All Processes**
- 95%+ of all defined processes (exams, fee collection, PTMs, onboarding, hands-on science, design work, CRM resolution, etc.) are completed on or before the scheduled deadline.
- Delays are flagged, followed up, and resolved promptly with mínimal disruption.

2. **Early Detection & Escalation of Bottlenecks**
- Identify risks or delays at least 24-48 hours in advance wherever possible.
- Escalate only after ≥10 polite follow-ups and/or when delay threatens key deadlines.

3. **Clear, Consistent Communication & Documentation**
- All follow-ups are logged in Excel / process tracking sheet in real time.
- Stakeholders always know the status of their tasks (no surprises).

4. **Interdepartmental Coordination & Harmony**
- Maintain smooth communication between exam dept, CRM, fees collection, design team, and operations teams.
- Build goodwill — other team members view the PC as a helpful reminder, not a nag.

5. **Zero Drop in Morale Despite Multiple Follow-Ups**
- Handle repeated follow-ups with patience and a positive attitude — no frustration visible to colleagues.
- Foster a culture of accountability and respect.

**Competencies (How Success Is Achieved)**
- **Follow-Up Mastery** - Relentlessly track tasks until closure; never lose track.
- **Patience & Emotional Composure** - Ability to remind 10+ times without irritation or visible frustration.
- **Politeness & Humility** - Respectful tone with everyone, from junior staff to top leadership.
- **Proactivity** - Spot delays before they become crises and take initiative to resolve.
- **Attention to Detail** - Maintain accurate records in Excel sheets; no task slips through cracks.
- **Communication Skills** - Clear, simple, and professional in calls, face-to-face conversations, and messages.
- **Problem-Sensing** - Recognizes when a delay is due to a deeper issue and promptly informs the Problem Solver.
- **Resilience & Persistence** - Ability to follow up consistently without emotional fatigue.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Work Location: In person

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