Co-Ordinator -Process

1 week ago

Goldwins Coimbatore Tamil Nadu, India Prepally Educational Services Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Mission

To ensure flawless and timely execution of all institute processes by proactively following up with every responsible person, identifying bottlenecks early, and facilitating smooth completion of tasks — with patience, humility, and persistence.

Outcomes (What Success Looks Like)

  1. On-Time Execution of All Processes

o 95%+ of all defined processes (exams, fee collection, PTMs, onboarding, hands-on science, design work, CRM resolution, etc.) are completed on or before the scheduled deadline.

o Delays are flagged, followed up, and resolved promptly with minimal disruption.

  1. Early Detection & Escalation of Bottlenecks

o Identify risks or delays at least 24–48 hours in advance wherever possible.

o Escalate only after ≥10 polite follow-ups and/or when delay threatens key deadlines.

  1. Clear, Consistent Communication & Documentation

o All follow-ups are logged in Excel / process tracking sheet in real time.

o Stakeholders always know the status of their tasks (no surprises).

  1. Interdepartmental Coordination & Harmony

o Maintain smooth communication between exam dept, CRM, fees collection, design team, and operations teams.

o Build goodwill — other team members view the PC as a helpful reminder, not a nag.

  1. Zero Drop in Morale Despite Multiple Follow-Ups

o Handle repeated follow-ups with patience and a positive attitude — no frustration visible to colleagues.

o Foster a culture of accountability and respect.

Competencies (How Success Is Achieved)

· Follow-Up Mastery – Relentlessly track tasks until closure; never lose track.

· Patience & Emotional Composure – Ability to remind 10+ times without irritation or visible frustration.

· Politeness & Humility – Respectful tone with everyone, from junior staff to top leadership.

· Proactivity – Spot delays before they become crises and take initiative to resolve.

· Attention to Detail – Maintain accurate records in Excel sheets; no task slips through cracks.

· Communication Skills – Clear, simple, and professional in calls, face-to-face conversations, and messages.

· Problem-Sensing – Recognizes when a delay is due to a deeper issue and promptly informs the Problem Solver.

· Resilience & Persistence – Ability to follow up consistently without emotional fatigue.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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