Non Customer Service Healthcare Lead

2 days ago


Nagpur, Maharashtra, India Hexaware Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Team Oversight: Lead and coordinate the daily activities of healthcare associates handling non-voice processes such as claims adjudication, billing, RCM, medical coding, or provider data management.
  • Workflow Management: Allocate workloads, monitor queues, and ensure timely completion of tasks as per defined SLAs and quality metrics.
  • Process Support: Serve as the subject matter expert (SME) for the assigned healthcare process and provide technical/process guidance to the team.
  • Quality Assurance: Conduct quality checks, identify errors, and implement corrective measures to maintain high accuracy and compliance levels.
  • Reporting & Analysis: Prepare and share daily/weekly production reports, highlighting performance trends, variances, and improvement areas.
  • Training & Mentoring: Support the Supervisor in training new hires and upskilling existing associates on process changes, tools, and compliance standards.
  • Issue Resolution: Act as the first level of escalation for process or system-related issues, ensuring prompt and effective resolution.
  • Process Improvement: Identify opportunities to optimize workflow, reduce errors, and improve turnaround times.
  • Compliance: Ensure adherence to HIPAA, client SOPs, and internal quality and confidentiality policies.


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