
Manager-Training-DSF Cat Loyalty
2 days ago
Key Responsibilities
Job Specification:
- Conduct training modules
- Conducting induction and on-boarding training programs
- Training on selling skills
- Training on all MLI Insurance products and processes
- Training on all MLI Digital tools and Assets
- Officers learning journey
- Conducting GIDs and IID's
- Conducting PRP and FOD as and when required
Administrative:
- Planning, scheduling, and executing all regular training programs for office Leadership & FLS
- Proactive planning for any special training programs, interventions and management development programs.
- Coordinating with the Branch Offices', Regional Offices and leadership team for regular performance reviews meetings and sharing of expectations and deliverables between the business managers.
- Ensuring time and duration adherence; internal and regulatory compliances
Employee Development:
- Development of on board employees; regular performance reviews and feedback for continuous improvements in knowledge and skills.
- Motivating, traction of the KRAs and R&R, providing continuous encouragement for the mapped employees.
- Course correcting any gaps in knowledge, skills or attitudes of the mapped employees through training, coaching and counseling.
Quality Assurance:
- Ensuring adherence to curricula, contents and sessions plan.
- While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainers/facilitators guides.
- Ensuring that each program achieves the business objectives it was targeting to achieve.
Master Trainer:
- Be the first choice trainer for all the 'high' level MDPs and lead company-wide initiatives.
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