
Territory Manager
5 days ago
Job Title: Territory Manager – Direct Channel
Location: [Noida & Lucknow]-ONLY LOCAL CANDIDATES, HAVING LOCAL MARKET EXP, PREFERRED CANDIDATES FROM INSURANCE INDUSTRY, NO RELOCATION PLEASE.
Industry: MNC Life Insurance
Reports To: Regional Head – Direct Channel
CTC: Up to 12 LPA
Job Purpose:
The Territory Manager – Direct Channel is responsible for driving sales and revenue through the company's direct sales channel. The role involves leading a team of Relationship Managers/Direct Sales Executives, achieving business targets, ensuring compliance, and delivering superior customer experience within the assigned territory.
Key Responsibilities:
Sales & Business Growth
- Achieve sales and revenue targets for the territory through the direct channel.
- Drive acquisition of new customers and enhance cross-sell opportunities.
- Implement business plans to expand market share and build brand presence.
Team Leadership & Development
- Recruit, train, and manage a team of Relationship Managers / Direct Sales Officers.
- Monitor productivity, provide ongoing coaching, and ensure high performance.
- Motivate the team through performance recognition, incentives, and engagement programs.
Customer Relationship Management
- Ensure superior customer service and effective query/complaint resolution.
- Build strong long-term relationships with customers to ensure persistency and renewals.
- Drive customer-centric initiatives to improve satisfaction and loyalty.
Operational Excellence & Compliance
- Ensure strict adherence to IRDAI regulations and company policies.
- Maintain documentation, process discipline, and audit readiness at all times.
- Monitor quality of business to reduce lapses and cancellations.
Market Intelligence
- Track competitor activities, industry trends, and customer preferences.
- Provide insights and feedback to senior management for strategy improvement.
Key Performance Indicators (KPIs):
- Achievement of territory sales and revenue targets.
- Productivity per Relationship Manager / Direct Sales Officer.
- Persistency and business quality metrics.
- Team recruitment, training, and retention.
- Customer satisfaction scores.
Desired Candidate Profile:
- Graduate / Postgraduate (MBA preferred).
- 6–10 years of experience in direct sales, preferably in life insurance, banking, or financial services.
- At least 2–3 years of experience in team handling.
- Strong leadership, coaching, and people management skills.
- Excellent communication, networking, and customer relationship skills.
- Ability to work under pressure and deliver business results.
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