Customer Service Manager
1 week ago
My City Odisha is a company based in Bhubaneswar, Odisha, India. We are dedicated to providing top-quality services to our clients and customers. Our location in the vibrant city of Bhubaneswar offers a unique opportunity for professional growth and development.
Role Description
This is a full-time, on-site role for a Customer Service Manager located in Bhubaneswar. The Customer Service Manager will be responsible for overseeing a team of customer service representatives, ensuring customer satisfaction, managing customer support operations, and analyzing customer feedback to improve service quality. The day-to-day tasks include addressing customer inquiries, resolving complaints, implementing customer service policies, and maintaining high standards of customer care.
Qualifications
- Customer Service Management, Customer Support, and Customer Satisfaction skills
- Analytical Skills for processing customer feedback and improving service
- Excellent Communication skills for effective customer interactions
- Strong leadership qualities and ability to manage a team
- Experience in a customer service role is preferred
- Bachelor's degree in Business Administration, Management, or a related field is beneficial
Job Type: Full-time
Pay: ₹30, ₹50,000.00 per month
Benefits:
- Food provided
- Health insurance
- Life insurance
Work Location: In person
Speak with the employer
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