Customer Service Executive

3 days ago

Bhubaneswar Orissa, India GoCool Bakery Full time ₹ 2,16,000 - ₹ 3,00,000 per year

We are seeking an experienced and customer-focused Customer Service Executive with a background in Hotel Management to deliver exceptional service and ensure customer satisfaction. The ideal candidate will have at least 3 years of experience in customer service, preferably within the hospitality or service industry. This role requires excellent communication skills, problem-solving abilities, and a passion for creating positive guest experiences.

Key Responsibilities:

  • Handle customer inquiries, complaints, and requests promptly and professionally.
  • Provide accurate information about products, services, or bookings through phone, email, or in-person interactions.
  • Maintain a high level of customer satisfaction by ensuring timely follow-ups and issue resolution.
  • Coordinate with internal departments such as Sales, Operations, and Reservations to meet customer needs.
  • Maintain detailed records of customer interactions, feedback, and transactions.
  • Support service improvement initiatives by identifying recurring issues and suggesting solutions.
  • Uphold company standards of hospitality and service excellence in every interaction.
  • Train and guide junior staff in customer handling and service protocols when required.

Required Skills & Qualifications:

  • Bachelor's Degree or Diploma in Hotel Management, Hospitality, or a related field.
  • Minimum 3 years of proven experience in a customer service or guest relations role.
  • Strong verbal and written communication skills.
  • Proficiency in MS Office and customer relationship management (CRM) software.
  • Excellent interpersonal and problem-solving abilities.
  • Professional appearance, positive attitude, and strong work ethic.
  • Ability to remain calm and effective under pressure.

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Master's (Preferred)

Experience:

  • Customer service: 3 years (Preferred)

Work Location: In person

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