Customer Service Executive Intern

4 days ago


Patia Bhubaneswar Orissa, India HIREKARMA Full time

**Role Summary**:
As a Customer Service Executive Intern, you will be the first point of contact for our customers, assisting with inquiries, troubleshooting issues, and providing support through various channels. This internship provides an excellent opportunity for freshers to gain hands-on experience in customer service and develop essential skills for career growth.

**Key Responsibilities**:

- Provide accurate and timely information to customers about products, services, and policies.
- Assist customers in troubleshooting and resolving basic issues or directing them to appropriate departments for advanced assistance.
- Maintain a positive and empathetic approach when dealing with customer concerns or complaints.
- Update customer information in CRM tools and maintain accurate records of interactions.
- Collaborate with the customer service team to improve customer satisfaction and identify areas for process improvement.
- Participate in training and development programs to enhance product knowledge and customer service skills.

**Qualifications**:

- A recent graduate or a fresher looking for an entry-level position in customer service.
- Strong communication skills, both verbal and written.
- Good problem-solving ability with a keen attention to detail.
- Ability to work effectively in a team environment.

**Job Type**: Internship
Contract length: 3 months

Pay: ₹4,000.00 - ₹5,000.00 per month

Work Location: In person



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