Associate- Customer Support

4 days ago

Bhopal, Madhya Pradesh, India Sutherland Full time ₹ 2,00,000 - ₹ 4,00,000 per year
Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

Job Description
  • Be the primary point of contact for our Business-to-Business customers through Calls..
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

Suggest process improvements and flag recurring customer issues through proper channels

Qualifications
  • Good verbal and written communication skills in English.
  • Strong customer service mindset with good communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • High school diploma or equivalent and above.
  • 0–2 years of experience (freshers welcome).
Additional Information

Working Location: Bhopal

Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week

Perks: Cab facilities available (within 25 km of the office location)

Disclaimer:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]

  • Customer Support Associate

    2 weeks ago

    Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionTechnotask Business Solutions Pvt Ltd is a rapidly growing global leader in delivering exceptional customer experiences. Established in March 2020 in Bhopal, the company has expanded to 13 centers across India, Egypt, and the UAE, serving more than 20 global clients across 48 Lines of Business. With an impressive growth rate of 400% in two...

  • Customer Support Associate

    17 hours ago

    Bhopal, Madhya Pradesh, India 42ecd7f8-a41e-40e9-86df-1462147f63e1 Full time ₹ 90,000 - ₹ 15,00,000 per year

    We Are Hiring | Process Associates – Voice (Airlines Process) Location: BhopalCompany: IGT SolutionsLooking to start or grow your career in the aviation customer support industry?Join IGT Solutions, a global leader known for an amazing work culture and fast career growth Role: Process Associate – Airlines Voice ProcessQualification: HSC / Undergraduate...

  • Customer Support Associate

    2 days ago

    Bhopal, Madhya Pradesh, India Skills And Placement Services Full time ₹ 84,000 - ₹ 2,40,000 per year

    We're hiring a Customer Service Associate (Female) at New Market, Bhopal Must have excellent communication & people skills. Salary up to 3 LPA. Join a vibrant team and build your career in client service

  • Customer Support Associate

    4 days ago

    Bhopal, Madhya Pradesh, India Credencial management system Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    A Customer Support Associate is the frontline representative of a company who addresses customer inquiries, resolves complaints, and provides product or service information through various communication channels such as phone, email, chat, or in-person. This role requires strong communication skills, empathy, problem-solving abilities, and a customer-first...

  • Customer Service Associate

    4 days ago

    Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Company DescriptionTechnotask Business Solutions Pvt Ltd, established in March 2020, delivers unparalleled value to clients through omnichannel solutions that enhance customer experiences. With 13 centres across India, Egypt, and the UAE, and a diverse team spanning the UK, USA, KSA, and Columbia, we have proudly served over 20 global clients across 48 Lines...

  • Customer Service Associate

    1 week ago

    Bhopal, Madhya Pradesh, India Startek Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Company DescriptionStartek is a global leader in customer experience (CX) management solutions, delivering innovative omnichannel services, digital transformation, and enterprise technology support to both established Fortune 500 companies and emerging startups. With a presence in 13 countries and over 40,000 CX experts, Startek ensures seamless customer...

  • Customer Support

    19 hours ago

    Bhopal, Madhya Pradesh, India IZI Full time ₹ 3,00,000 per year

    Job Title: Customer Support & Brand Executive (Sales Focus)Location: BhopalJob SummaryWe are looking for a proactive and customer-focused Customer Support & Brand Executive to manage inbound and outbound calls, handle customer inquiries, drive sales conversions, and support brand initiatives. The ideal candidate should have hands-on experience with Zoho CRM...

  • Customer Experience Associate

    1 week ago

    Bhopal, Madhya Pradesh, India TellMe Digiinfotech Private Limited Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Aankhon Dekha – VR Centre, MPT Boat Club, BhopalPart-Time /Full-time and Internship OpportunitiesAbout the Centre:Our VR Zone at MPT Boat Club offers visitors a glimpse into Madhya Pradesh's heritage through immersive virtual reality — a blend of leisure, learning, and technology by the lakePositions Available:Customer Experience AssociateMarketing &...

  • Customer Support Executive

    2 days ago

    Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionTechnotask Business Solutions Pvt Ltd, established in March 2020, is committed to transforming customer experiences through innovative, omnichannel solutions. With 13 centers across India, Egypt, and the UAE, and a diverse team in the UK, USA, KSA, and Columbia, Technotask has serviced over 20 global clients across various industries. The...

  • Customer Support Executive

    6 days ago

    Bhopal, Madhya Pradesh, India Magnum Group Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionMagnum Group, established in 1993 and headquartered in Bhopal (MP), is an ISO 9001:2008 and ISO 27001:2013 certified company with over 2000+ staff. We specialize in BPO-BPM services, Contact Centers (Voice/Non-Voice, Email, Chat, Inbound/Outbound), HRO, IT solutions, Utility & Security Management, and Operations & Maintenance. With 1200+...