Associate- Customer Support

3 days ago


Bhopal, Madhya Pradesh, India Sutherland Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value.  We call it One Sutherland.

Job Description
  • Be the primary point of contact for our Business-to-Business customers through Calls..
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

Suggest process improvements and flag recurring customer issues through proper channels

Qualifications
  • Good verbal and written communication skills in English.
  • Strong customer service mindset with good communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • High school diploma or equivalent and above.
  • 0–2 years of experience (freshers welcome).
Additional Information

Working Location: Bhopal

Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week

Perks: Cab facilities available (within 25 km of the office location)

Disclaimer:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to [email protected]



  • Bhopal, Madhya Pradesh, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...


  • Bhopal, Madhya Pradesh, India Max Life Insurance Full time

    Job Description- A Relationship Associate in Bancassurance is a role within the banking sector that focuses on building and maintaining relationships with customers in relation to insurance products and services offered by the bank- Bancassurance refers to the distribution of insurance products through banks, leveraging their existing customer base and...


  • Bhopal, Madhya Pradesh, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 12,00,000

    Role Overview:As a Relationship Associate, you will be responsible for establishing and maintaining strong customer relationships in Bancassurance. This involves providing personalized insurance solutions based on individual customers' needs.Key Responsibilities:Sustain and grow strong customer connections through regular engagement and effective...

  • Field Sales Associate

    3 weeks ago


    Bhopal, Madhya Pradesh, India Fluxus Elevators Private Limited Full time

    Hiring Field Sales Associate Fluxus Elevators Private LimitedLocation Bhopal Surat VaranasiCompany Fluxus Elevators Private LimitedIndustry Elevator Manufacturing AMC We are looking for a dynamic Field Sales Associate to join our team at Fluxus Elevators The ideal candidate will be responsible for lead generation client relationship management and...

  • Legal Associate

    3 weeks ago


    Bhopal, Madhya Pradesh, India RGA Law Firm Full time

    Job DescriptionRahul Ganeshe and AssociatesWe are looking for passionate and dedicated Law Interns / Lawyers to join our team.Position: Law Intern / Associate LawyerSalary: Rs.12000/- and Incentives extra as per spontaneity in work.Location: 1. BDA Lawyers Chamber Arera Hills, Bhopal, M.P. 4620112. 48/9A Saket Nagar, Bhopal, M.P. 462024Freshers Welcome Great...

  • Field Sales Associate

    4 weeks ago


    Bhopal, Madhya Pradesh, India Fluxus Elevators Private Limited Full time

    Job DescriptionHiring: Field Sales Associate Fluxus Elevators Private LimitedLocation: Bhopal, Surat, VaranasiCompany: Fluxus Elevators Private LimitedIndustry: Elevator Manufacturing & AMCJob Description:We are looking for a dynamic Field Sales Associate to join our team at Fluxus Elevators. The ideal candidate will be responsible for lead generation,...

  • Support Professional

    4 hours ago


    Bhopal, Madhya Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service ProfessionalWe're not just building perfumes, we're crafting memorable experiences for our customers. Sometimes, these experiences come with questions and concerns that need to be addressed.As a Customer Service Specialist at House of EM5, you'll play a vital role in providing exceptional support to our fragrance lovers. Your mission will be...


  • Bhopal, Madhya Pradesh, India ClearTrail Technologies Full time

    Requisition Description: - 1. We are seeking an experienced L1 Engineer to join our team in Bhopal location. 2. The ideal candidate will have proven experience working in a 24/7 support environment and a strong background as a Production Support Engineer or in a similar role. 3. The selected candidate will be required to work on-site at the customer's...


  • Bhopal, Madhya Pradesh, India beBeeRelationship Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Customer Relationship SpecialistAbout the RoleWe are seeking a highly skilled and experienced Customer Relationship Specialist to join our team. As a key member of our Bancassurance division, you will be responsible for building and maintaining strong relationships with our customers.Key Responsibilities:Customer Relationship Management: Develop...


  • Bhopal, Madhya Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Service Hero WantedWe're not just building perfumes, we're crafting memorable experiences for our customers.As a key member of our support team, you'll play a vital role in providing exceptional service to our fragrance lovers. Your mission will be to respond to customer inquiries, resolve order and delivery issues, and serve as a liaison between...