CRM Executive

2 days ago

Chennai, Tamil Nadu, India Colour Wheels Full time ₹ 10,000 - ₹ 80,000 per year

Job Title: CRM Executive

Location: Chennai

Department: Sales & Customer Experience

Reports To: Manager – Sales/Business Development

About Colour Wheels

Colour Wheels is a leading corporate gifting solutions provider, offering innovative, customized, and high-quality gifting options for businesses. We pride ourselves on creating memorable experiences through thoughtful gifting that strengthens client relationships and supports brand growth.

Role Overview

The CRM Executive will be responsible for managing and enhancing customer relationships, ensuring client satisfaction, and driving repeat business. This role requires strong communication skills, attention to detail, and the ability to coordinate seamlessly with sales, operations, and vendors to deliver exceptional gifting solutions.

Key Responsibilities

  • Maintain and update the customer database (CRM system) with accurate and timely information.
  • Serve as the first point of contact for client inquiries, ensuring quick resolution and high-quality service.
  • Build and nurture long-term relationships with corporate clients.
  • Coordinate with sales and operations teams to ensure timely order processing, delivery, and after-sales support.
  • Track client preferences, purchase history, and feedback to personalize future interactions.
  • Generate reports on client engagement, sales pipeline, and campaign effectiveness.
  • Assist in planning and executing client loyalty programs, email campaigns, and seasonal promotions.
  • Handle escalations effectively and provide solutions to enhance client satisfaction.
  • Collaborate with vendors and internal teams to ensure smooth execution of customized gifting projects.
  • Stay updated with market trends and competitor offerings to suggest innovative ideas for client engagement.

Requirements

  • Bachelor's degree in Marketing, Business Administration, or a related field.
  • 1–3 years of experience in CRM, client servicing, or customer success (preferably in corporate gifting, events, or hospitality industry).
  • Proficiency in CRM software/tools (Zoho, Salesforce, HubSpot, or similar).
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Problem-solving mindset with a customer-first attitude.
  • Ability to work collaboratively across departments.

What We Offer

  • Opportunity to work in a creative and fast-growing corporate gifting company.
  • A client-centric culture with scope for innovation and ideas.
  • Career growth and professional development opportunities.
  • Competitive salary and performance incentives.

Job Types: Full-time, Permanent

Pay: From ₹10,000.00 per month

Work Location: Remote

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