CRM Executive
1 day ago
Roles and Responsibilities
- Coordinate post-sale documentation including booking forms, KYC, and cost sheets.
- Initiate customer welcome calls and emails with receipt and project documents.
- Maintain CRM systems for project creation, lead entry, and stage-wise payment tracking.
- Assist in agreement preparation by coordinating with the legal team and customers.
- Facilitate home loan processing by arranging required documents and liaising with banks.
- Generate demand letters based on construction progress and follow up for timely payments.
- Handle customer complaints professionally by ensuring timely acknowledgment and resolution.
- Coordinate joint inspections, manage snag point resolution, and collect final payments.
- Organize and execute the final handover process with proper documentation and customer communication.
Desired Candidate Profile
- Bachelor's degree in Sales, Business Administration or equivalent degree.
- Proven experience as CRM Executive in Real Estate field.
- Knowledge in sales & negotiating techniques.
- Skilled in ERP systems.
- Effective negotiation skills.
- Ability to work under pressure.
- Excellent skills in building and maintaining strong customer relationships.
Perks & Benefits
- Salary as per Industry standards
- Statutory Benefits as per Eligibility.
- Performance based Bonus and Incentives
- Group Medical Insurance
- Great employee culture and working environment.
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