
Sales, CRM
17 hours ago
Role Overview:
The Sales, CRM & Marketing Coordinator will act as a central point of coordination between the Sales, CRM, and Marketing teams. The role involves monitoring departmental performance, ensuring timely communication, supporting execution of marketing & sales initiatives, and conducting weekly review meetings to track progress. This position plays a critical role in aligning teams towards achieving revenue and customer satisfaction goals.
Key Responsibilities:
Sales Coordination
- Track daily, weekly, and monthly sales performance across projects.
- Monitor site visits, booking pipeline, and conversion ratios.
- Support sales team with lead assignment, follow-up tracking, and reporting.
- Prepare weekly sales reports for management review.
CRM Coordination
- Ensure all customer interactions and updates are accurately recorded in the CRM system.
- Track customer queries, complaints, and resolution timelines.
- Monitor customer satisfaction and feedback loops.
- Support CRM team in executing referral schemes, loyalty programs, and handover coordination.
Marketing Coordination
- Track ongoing campaigns (digital, print, events, broker meets) and monitor leads generated.
- Coordinate with agencies/vendors for timely delivery of marketing materials.
- Maintain marketing calendar and ensure alignment with sales campaigns.
- Track marketing spends vs. budget utilization.
Departmental Progress & Meetings
- Conduct weekly review meetings with Sales, CRM, and Marketing teams to track progress, challenges, and action plans.
- Consolidate minutes of meetings and follow up on pending tasks.
- Maintain dashboards and MIS reports for management on Sales, CRM, and Marketing KPIs.
Key Skills & Competencies:
- Strong organizational and coordination skills.
- Good understanding of sales processes, CRM systems, and marketing campaigns.
- Proficiency in MS Excel, PowerPoint, and CRM software.
- Analytical mindset with attention to detail.
- Strong communication and interpersonal skills.
- Ability to multitask and work across teams.
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