Techincal Support Executive

3 days ago

Remote, India miko Full time ₹ 1,000 - ₹ 3,81,850 per year

Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations.

Responsibilities:

  • Provide top-notch technical support to customers through various channels, including email, chat, and phone
  • Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
  • Collaborate with cross-functional teams to escalate and resolve complex technical problems
  • Document customer interactions and resolutions in our support system
  • Proactively identify and communicate recurring issues to the product and engineering teams for resolution
  • Stay up-to-date with product knowledge and updates to provide accurate and effective support
  • Assist in creating and updating support documentation and resources for customers
  • Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly

Requirements:

  • A bachelor's degree in a relevant field or equivalent work experience
  • 4-5 years of experience in technical support, preferably with IoT devices
  • Strong technical background with the ability to quickly grasp complex technical concepts
  • Excellent communication skills, both written and verbal
  • Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
  • Ability to work effectively in a fast-paced startup environment
  • Ability to work remotely with limited supervision
  • Comfortable working night shifts as part of a rotational schedule
  • A proactive and problem-solving mindset with a dedication to customer satisfaction
  • Exceptional attention to detail and organizational skills

If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko.

Job Types: Full-time, Permanent

Pay: ₹10, ₹31,885.40 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund
  • Work from home

Work Location: Remote

  • Support Executive

    3 days ago

    Remote, India EaseBize Fintech Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    **Job Title:** Support Executives**Location:**- Work from Home**Employment Type:** Full-Time*Working Hours:** - 9:30am to 6:30pm (6 Days working)**Salary:** - 20,000 to 25,000**Gender* - Male & Female both are eligible**Job Summary:**We are hiring **Support Executives** to handle customer interactions and promote our products/services over the phone....

  • Helpdesk Support Executive

    2 days ago

    Remote, India Pehchaan Full time

    **Job Title**: Helpdesk Support Executive (Work from Home) - **Part-time / Full-time - Flexible Timings**_ We are hiring Helpdesk Support Executives (Work from Home) - Part-time or Full-time as per your convenience. This is a great opportunity to earn extra income while managing your daily routine. **Key Responsibilities**: Handle incoming calls from...

  • Technical Support Executive

    1 day ago

    Remote, India miko Full time ₹ 45,000 - ₹ 5,00,000 per year

    Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strongtech background, and a passion for providing outstanding customer support. As a Tech SupportExecutive, you will play a crucial role in ensuring our customers have a seamless experience with ourMiko robots. You will be responsible for addressing customer...

  • Sales Support Executive

    2 weeks ago

    Remote, India Siya Infotech Solution Full time

    We’re looking for a customer support executive to join our team. As a customer support executive, you’ll be responsible for providing exceptional customer service to our clients. We’re looking for someone with excellent communication skills, a positive attitude, and a passion for helping others. In this role, you’ll work closely with our team to...

  • Customer Support Executive

    4 days ago

    Remote, India MTechZilla Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    About UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We're currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...

  • Customer Support Executive

    4 days ago

    Remote, India Uttara consultancy Full time ₹ 1,80,000 per year

    We are looking forward Customer support executive with a good communication in Telugu and Hindi. Interested candidates with required skill can send your resume.Job Type: Full-timePay: From ₹15,000.00 per monthWork Location: Remote

  • Customer Support Executive

    3 days ago

    Remote, India Miko Full time

    **JD for Customer Support Executive -** **Responsibilities**: 2. Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details. 3. Provide feedback and recommendations to the product team based on direct experience with current and potential customer's feedback. 4. Utilize, update...

  • Customer Support Executive

    4 days ago

    Remote, India MTechZilla Full time ₹ 3,50,000 - ₹ 4,00,000 per year

    About UsAt MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We're currently seeking an experienced Customer Support Executive to join our dynamic team.Role OverviewAs a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues...

  • Chat Support Executive

    2 weeks ago

    Remote, India Prolegion Private Limited Full time

    **Job Title**: Chat Support Executive **Job Type**: Full-time **Experience**: 0-3 years **Location**: [Remote] **Availability**: Immediate **Job Summary**: **Key Responsibilities**: - Respond to customer queries promptly and professionally via chat. - Provide accurate information and resolve customer issues efficiently. - Identify customer needs and...

  • Sales Support Executive

    2 days ago

    Remote, India Markytics Consulting Pvt Ltd Full time

    **Job Overview**: Markytics is seeking a proactive and organized Sales Support Executive to assist our sales team remotely. This role involves supporting sales processes, maintaining CRM data, and ensuring smooth order management. If you are looking to start or grow your career in sales with flexible, remote work, this position is ideal. **Key...