Techincal Support Executive

17 hours ago

Remote, India miko Full time ₹ 1,000 - ₹ 3,81,850 per year

Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations.

Responsibilities:

  • Provide top-notch technical support to customers through various channels, including email, chat, and phone
  • Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions
  • Collaborate with cross-functional teams to escalate and resolve complex technical problems
  • Document customer interactions and resolutions in our support system
  • Proactively identify and communicate recurring issues to the product and engineering teams for resolution
  • Stay up-to-date with product knowledge and updates to provide accurate and effective support
  • Assist in creating and updating support documentation and resources for customers
  • Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly

Requirements:

  • A bachelor's degree in a relevant field or equivalent work experience
  • 4-5 years of experience in technical support, preferably with IoT devices
  • Strong technical background with the ability to quickly grasp complex technical concepts
  • Excellent communication skills, both written and verbal
  • Proficiency in using support ticketing systems, with knowledge of Zendesk preferred
  • Ability to work effectively in a fast-paced startup environment
  • Ability to work remotely with limited supervision
  • Comfortable working night shifts as part of a rotational schedule
  • A proactive and problem-solving mindset with a dedication to customer satisfaction
  • Exceptional attention to detail and organizational skills

If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko.

Job Types: Full-time, Permanent

Pay: ₹10, ₹31,885.40 per month

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund
  • Work from home

Work Location: Remote

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