Support Executive

3 days ago

Remote, India Mobzway Technologies LLP Full time ₹ 2,40,000 - ₹ 7,20,000 per year

We are looking for a **Support Executive** who can deliver excellent service to our customers in both English and Bengali. The ideal candidate will handle customer queries through calls, emails, and chat, ensuring a seamless and satisfying experience for every client interaction.

Key Responsibilities

* Handle incoming calls, emails, and chat messages from client in English and Bengali.

* Maintain accurate records of client interactions and feedback in CRM systems.

* Provide product/service information and guidance to client.

* Collaborate with internal teams to ensure quick resolution of complex issues.

* Follow communication scripts, policies, and procedures.

* Strive for first contact resolution and high client satisfaction.

* Escalate unresolved issues to the appropriate department as needed.

Required Skills & Qualifications

* Bachelor's degree or equivalent work experience.

* Fluency in English and Bengali** (spoken and written) is mandatory.

* Strong communication, listening, and problem-solving skills.

* Ability to multitask, prioritize, and manage time effectively.

* Familiarity with CRM systems and basic computer skills.

* Positive attitude and customer-first mindset.

Job Type: Full-time

Pay: ₹10, ₹30,000.00 per month

Work Location: Remote

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