Customer Support Executive
5 hours ago
Job Title: Customer Support Executive (CSE)
Job Overview:
The Customer Support Executive is responsible for assisting registered users in completing their application files, providing end-to-end support, coordinating appointments, and ensuring a smooth and professional customer experience.
Key Responsibilities:
- Review user file status daily through the Super Admin Panel.
- Contact all assigned registered users and guide them in completing pending application sections.
- Provide clear, courteous, and professional support via calls and WhatsApp.
- Coordinate in-person appointments with the Ground Team and update details in the system.
- Collect and enter user references accurately in ZoHo CRM or the designated database.
- Submit daily reports covering references received, user conversions, completed files, follow-up actions, and escalations.
Job Types: Full-time, Permanent
Pay: ₹20, ₹40,000.00 per month
Benefits:
- Paid sick time
- Work from home
Work Location: Remote
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