Customer Support Executive

6 days ago


Remote, India Mantara Full time ₹ 1,80,000 - ₹ 2,64,000 per year

Customer Support Executive

Night Shift | Chat + Voice

Job Description:

We are looking for a proactive and customer-focused Customer Support Executive to manage pre- and post-purchase interactions, support walk-in studio sales, and ensure a smooth, satisfying experience across all customer touchpoints.

Key Responsibilities:

  • Build and maintain strong relationships with customers, partners, and internal teams
  • Respond promptly to inbound leads via email, phone, or chat
  • Assist customers with product inquiries including features, pricing, and availability.
  • Provide quotations and assist with purchase decisions
  • Resolve pre-purchase concerns such as product compatibility or customization options
  • Address post-purchase issues like installation support, defects, returns, or replacements
  • Manage warranty claims, repair, and replacement requests professionally
  • Gather and relay customer feedback to improve overall experience
  • Maintain an active CRM and sales funnel to track interactions and pipeline progress
  • Sell products in-studio by engaging walk-in customers and offering tailored solutions

WHAT ARE WE LOOKING FOR:

  • Excellent spoken and written English
  • Fast and accurate typing skills
  • Strong customer service and communication skills
  • Flexibility to work weekends or odd hours
  • Self-driven and able to work independently in a remote setting

Work hours: 8.5 hours per day

Work mode: WFH

Pay: 15,000–22,000 per month (experience-based)

Job Type: Fresher

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Work from home

Work Location: Remote



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