Technical Support Executive

2 days ago

Remote, India miko Full time ₹ 45,000 - ₹ 5,00,000 per year

Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong

tech background, and a passion for providing outstanding customer support. As a Tech Support

Executive, you will play a crucial role in ensuring our customers have a seamless experience with our

Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues,

and going the extra mile to exceed customer expectations.

Responsibilities:

 Provide top-notch technical support to customers through various channels, including email,

chat, and phone

 Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and

accurate solutions

 Collaborate with cross-functional teams to escalate and resolve complex technical problems

 Document customer interactions and resolutions in our support system

 Proactively identify and communicate recurring issues to the product and engineering teams

for resolution

 Stay up-to-date with product knowledge and updates to provide accurate and effective

support

 Assist in creating and updating support documentation and resources for customers

 Demonstrate a strong customer-centric attitude and a commitment to resolving issues

promptly

Must know:

o Must know to created hotspots or know limitations on phone hotspot.

o Must know to Setup any IOT drive or Alexa.

o Must know to do MAC id in wifi troubleshooting 0067.

o Must know what is mesh router or wifi extender.

Requirements:

 A bachelor's degree in a relevant field or equivalent work experience

 0-2 years of experience in technical support, preferably with IoT devices

 Strong technical background with the ability to quickly grasp complex technical concepts

 Excellent communication skills, both written and verbal

 Proficiency in using support ticketing systems, with knowledge of Zendesk preferred

 Ability to work effectively in a fast-paced startup environment

 Ability to work remotely with limited supervision

 Comfortable working night shifts as part of a rotational schedule

 A proactive and problem-solving mindset with a dedication to customer satisfaction

 Exceptional attention to detail and organizational skills

 Flexible working in US Shift

If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko.

Job Type: Full-time

Pay: ₹450, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund
  • Work from home

Work Location: Remote

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