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Technical Support Specialist

2 weeks ago

Remote, India MapleWand Full time

We are hiring a Technical Support Specialist for our company based in UK.

Timings: You will be working UK shift times from 10 AM to 6:30 PM UK Time.

Start at approximately 02:30 pm and finish at 11:00pm (India Time).

Pay: ₹20, ₹30,000.00 per month

(Apply only if you are comfortable with the shift timings.)

Work Schedule: Monday to Friday plus half days on every alternate Saturday.

About the Role:

We're looking for a motivated and detail-oriented Technical Support Specialist to join our team. You'll play a key role in providing day-to-day IT and VoIP support, assisting with system maintenance, troubleshooting, and contributing to various ad hoc administrative and technical projects.

Key Responsibilities:

  • Provide first-line and second-line technical support for IT and VoIP systems.
  • Assist with configuration, setup, and troubleshooting of VoIP phones, networks, and hardware.
  • Monitor system performance and escalate issues where necessary.
  • Support general IT infrastructure (Windows, networking, printers, etc.).
  • Manage user accounts, permissions, and hardware inventories.
  • Assist with ad hoc administrative tasks and ongoing technical projects.
  • Document processes and maintain accurate records of technical activities.

Requirements:

  • Previous experience in IT support or a similar technical role.
  • Knowledge of VoIP systems preferred.
  • Basic understanding of networking (DNS, DHCP, firewalls, routers, etc.).
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and organisational skills.
  • Ability to work independently and manage multiple tasks.

Desirable Skills:

  • Experience with Microsoft 365 or Google Workspace.
  • Interest in automation or process improvement projects.

Why Join Us:

  • Competitive salary (INR 20,000 – INR 30,000, depending on experience).
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Exposure to diverse IT and business projects.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • How many years of experience do you have in Technical Support?
  • What is your Current/last salary per month?
  • What is your salary expectation per month?
  • If selected, are you willing to undergo Background check, provide ID documents, give references from your previous job and provide Police clearance certificate?

Work Location: Remote