Technical Support Specialist WordPress
2 days ago
We're looking for a Technical Support Specialist to assist our clients with day-to-day technical queries and issue resolution.
Requirements
- Strong near-native English proficiency (written and spoken)
- Availability during US daytime hours (8:00 AM – 5:00 PM Eastern Time, EST/EDT)
- Reliable PC/laptop and stable high-speed internet
- Clear, professional communication style
- Experience with or working knowledge with some or all of the following: WordPress, PHP, Domain Names, DNS/SSL, Apache/Nginx, cPanel/Plesk, basic Linux commands, FTP, and SMTP/email configuration.
- Ability to follow documented processes and escalate issues when needed
- Prior experience or desire to work in a client facing or tech support role
Responsibilities
- Respond to client support requests via email / chat / tickets
- Troubleshoot basic website, hosting, and email-related issues
- Troubleshoot basic account and billing related issues
- Perform or assist in ad-hoc minor web development, hosting management or related tasks
- Communicate clearly with non-technical clients
- Document issues and solutions accurately
- Coordinate with internal technical teams when escalation is required
What We Offer
- Fully remote role.
- Casual, flexible and friendly work environment.
- Work on a wide variety of real-world technical issues.
- Opportunity to be part of a growing early-stage company.
If you're reliable, technically inclined, and comfortable supporting clients in a professional setting, we'd love to hear from you.
Job Types: Full-time, Part-time, Contractual / Temporary, Fresher, Freelance
Contract length: 12 months
Pay: ₹25, ₹40,000.00 per month
Expected hours: 15 – 40 per week
Benefits:
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Work from home
Work Location: Remote
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