Technical Support Executive
2 weeks ago
Job Title: IT & Technical Support Executive
Location: India (Remote/On-site)
Company: Denavo Health Pvt. Ltd.
Job Overview
We are looking for a reliable and skilled IT & Technical Support Executive to manage day-to-day technical operations for our team. The ideal candidate will be responsible for setting up VPNs, configuring remote desktops, handling IT-related issues, creating new user credentials, and ensuring smooth setup of email, MS Office, Outlook, and Zoho applications.
Key Responsibilities1. VPN & Remote Desktop Setup
- Configure and maintain VPN access for all remote employees.
- Set up and troubleshoot remote desktops / RDP environments for secure and smooth operations.
- Ensure all systems meet security standards and follow company protocols.
- Monitor connectivity issues and resolve them in real-time.
2. User Account & Credential Management
- Create new user accounts and credentials across all platforms (Windows login, VPN, mail, Zoho, etc.).
- Disable, update, or edit access rights when employees join, shift roles, or leave.
- Maintain proper documentation of all user credentials and access logs.
3. Email & Application Setup
- Configure email accounts (Outlook/Zoho Mail) for new and existing users.
- Manage MS Office installation, activation, and troubleshooting.
- Set up Zoho applications and assign necessary permissions.
- Support users facing issues with email syncing, Outlook errors, or Zoho access.
4. System & Software Support
- Install and update required software on employee systems.
- Troubleshoot daily technical issues including system slowdowns, application crashes, and configuration errors.
- Perform basic network troubleshooting and escalate if required.
- Ensure data security, backup compliance, and antivirus updates.
5. Technical Bug Handling
- Identify, diagnose, and resolve hardware/software issues.
- Monitor and maintain system performance.
- Provide on-call support when needed.
Required Skills & Qualifications
- 1–3 years of experience in IT support or system administration.
- Strong knowledge of Windows OS, MS Office, Outlook, VPN, RDP, and Zoho.
- Good troubleshooting and problem-solving skills.
- Ability to work independently and deliver quick resolutions.
- Strong communication and documentation skills.
Salary
Based on experience (competitive industry range).
Job Types: Part-time, Contractual / Temporary, Fresher
Contract length: 6 months
Pay: ₹20, ₹30,000.00 per month
Expected hours: No less than 4 per week
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Work Location: Remote
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