Support Executive

4 days ago

Remote, India Booming Bulls Academy Full time ₹ 1,44,000 - ₹ 1,80,000 per year

Job Title: Support Executive

Department: Customer Support

Location: Remote

Reporting To: Customer Support Manager

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Job Summary:

The Support Executive will be responsible for handling customer queries, resolving issues, and ensuring a smooth communication flow between clients and the company. The ideal candidate should be customer-focused, detail-oriented, and capable of managing multiple tasks efficiently.

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Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  • Provide accurate information about products, services, and company policies.

  • Resolve customer complaints or escalate complex issues to the appropriate department.

  • Maintain records of customer interactions, feedback, and actions taken.

  • Coordinate with sales, technical, and logistics teams to ensure customer satisfaction.

  • Prepare daily/weekly reports on customer support activities.

  • Follow up on pending issues and ensure timely resolution.

  • Assist in onboarding and training new customers when required.

  • Identify recurring problems and suggest process improvements.

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Requirements:

  • Bachelor's degree in any discipline (Business, Commerce, or related field preferred).

  • 1–3 years of experience in customer support, operations, or a similar role.

  • Excellent communication skills (verbal and written).

  • Strong problem-solving and interpersonal skills.

  • Proficiency in MS Office, CRM tools, and email handling.

  • Ability to multitask, prioritize, and work under pressure.

  • A customer-first attitude with patience and empathy.

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Preferred Skills (Optional):

  • Experience in using customer support software (e.g., Zendesk, Freshdesk, or similar).

  • Basic understanding of sales or after-sales processes.

  • Fluency in regional languages.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Experience:

  • Customer support: 1 year (Required)

Work Location: Remote

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