Customer Support Executive

2 days ago

Remote, India MTechZilla Full time ₹ 3,50,000 - ₹ 4,00,000 per year

About Us

At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We're currently seeking an experienced Customer Support Executive to join our dynamic team.

Role Overview

As a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues effectively and efficiently.

Responsibilities

  • Provide timely and accurate customer support via phone, email, and chat.
  • Identify and troubleshoot customer issues, providing effective solutions.
  • Document and track customer interactions and resolutions.
  • Collaborate with other teams to resolve complex issues.
  • Maintain a high level of customer satisfaction through excellent support.
  • Continuously improve support processes and tools.

Requirements

  • 4+ years of experience in customer support.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Experience with support tools and CRM software.
  • Ability to work independently and as part of a team.
  • Strong organisational and multitasking skills.

What We Offer

  • Competitive salary and benefits package.
  • Flexible working hours and remote work opportunities.
  • A collaborative and inclusive team culture.
  • Opportunities for professional growth and development.
  • Exposure to cutting-edge technologies and projects.

Hiring Process

  • Screening calls.
  • Interview with the team.
  • HR Round.
  • Onboarding.

How to Apply: If you are enthusiastic about providing excellent customer support and eager to contribute to a dynamic team, we would love to hear from you Please submit your resume and a cover letter explaining why you would be a great fit for this role to .

Job Type: Full-time

Pay: ₹350, ₹400,000.00 per year

Benefits:

  • Flexible schedule
  • Leave encashment
  • Paid sick time
  • Paid time off
  • Provident Fund
  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 2 years (Preferred)
  • Customer service: 2 years (Preferred)
  • Hospitality Industry: 2 years (Preferred)
  • Call Center Operations: 2 years (Preferred)

Work Location: Remote

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