Customer Support Executive

8 hours ago

Remote, India Shoperies Full time ₹ 3,00,000 - ₹ 3,60,000 per year

is a growing online retailer for Indian groceries in the greater Seattle area. We bring every day fresh groceries to our customers delivering to 18 different cities in the Seattle area.

We are looking to add customer support executives to our team. Customer Support is core to Shoperies service. Our support team ensures that customers have a great experience with their order and resolve any issues they will have with their order. If your answer is YES to the below questions, apply to the job with an interview time.

Does talking to customers make you happy knowing you can help them?

Do you want to do all in your capacity to provide a great service to the customer?

Are you the kind of person who can think outside the box during a conversation to engage the customer?

Responsibilities will include and not limited to

  • Being familiar with our policy and procedures to address customer queries via email, phone call

or message

  • Attend calls and make calls to customers for feedback, customer outreach

  • Communicate and coordinate with delivery personnel for daily delivery

  • Work with packing team for customer order additions and replacements

  • Review reports and plan for the upcoming week

  • Share daily reports with team on fulfilment loss

  • Update receivable invoices in inventory

Requirements for the position.

  • Experience in customer support or 2+ years general work experience.

  • Be self-motivated. This is a remote work from home position.

  • Natural speaker, able to write emails and respond to customers calls.

  • Versatile in spoken and written English language

  • Experience in Excel reporting and tools, be familiar with computers to work in inventory

management and Support tools

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 2 years (Required)

Work Location: Remote

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