Customer Support Executive

4 days ago

Remote, India Pesto Full time

**Role**

As a Customer Support Executive, you will be responsible for providing top-notch customer service to learners, mentors/instructors, and other stakeholders. You will be the first point of contact for customers and act as a liaison between them and the company, ensuring customer satisfaction and loyalty. Your primary objective is to assist customers with their queries, concerns, complaints, and provide solutions or suggestions to resolve issues.

**Requirements**:

- Minimum 1 year of experience in Customer handling/Customer Support.
- Bachelor's degree.
- Excellence in both written and spoken English and Hindi (No MTI).
- Comfortable with handling data and reports with the right tools (MS Excel is a preferred skill)

**Key Responsibilities**
- Resolve customer queries/complaints via a combination of Inbound/Outbound calls.
- Establish warm and friendly rapport whilst interacting with customers by phone.
- Solve a wide range of incoming complaints to achieve customer satisfaction.
- Work closely with other stakeholders to resolve queries/complaints in a timely manner.
- Build rapport with customers through courteous and professional communications.
- Share process improvement-related ideas.
- Manage the Key productivity indicators (Productivity, AHT, CSAT, etc. ).

**Need to have**
- Excellent problem-solving skills and ability to connect with customers effectively.
- Passion for resolving problems and creating a world-class support experience for customers.
- The ability to learn and implement feedback quickly.
- Ability to work under pressure/fast-paced environment.
- Tolerance for ambiguity: which translates to a get-it-done rather than wait-for-perfection' approach.
- Iterative problem-solving: This translates to structuring problems and iterating on creative/implementable solutions.
- Bias to own, hustle and deliver: which translates to proactively taking the lead with new initiatives, by default.
- Obsession with process excellence: which translates to being independent and detailed with all inputs and outputs.
- Caring and inspirational teammate: which translates to bringing the best out of every colleague, always.

**Nice to have**
- Experience working in a start-up environment
- Familiarity with edtech industry
- Fluency in multiple languages to assist customers from diverse backgrounds.

At Pesto,
**we value talent density a lot**. We believe when people who’re talented & are amazing human beings - we think magic happens. If you’re someone who fits into our culture - we’d love to hear from you We’ll make sure we make the next few years memorable for all of us.

  • Customer Support Executive

    1 week ago

    Remote, India skilora Full time

    **TELECOMMUTE Location: Noida** 2.What is the qualification for this job? 3.What is the hiring Process of this job? 4.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. 5.How many job vacancies are opening for the Customer Support Executive position? Ans: There are immediate 1 job openings for Customer...

  • Customer Support Executive

    3 days ago

    Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...

  • Customer Support Executive

    2 weeks ago

    Remote, India Marcura Full time

    MarTrust, an Authorized Payment Institution specializing in payment solutions for the maritime industry, is seeking a proactive and detail-oriented Customer Support Executive to provide effective support across operational and commercial processes—playing a key role in ensuring customer satisfaction, supporting company goals, and delivering high-quality...

  • Customer Support Executive

    4 days ago

    Remote, India Capital Street fx Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are a dynamic trading company looking for a highly motivated and enthusiastic Customer Support Executive to join our team. As a Customer Support Executive you will be responsible for providing exceptional support to our customers, resolving their queries and ensuring their satisfaction.Job Responsibilities:Respond to customer inquiries via phone, email...

  • Customer Support Executive

    4 days ago

    Remote, India GoPaaniGoRecordz Full time

    **About Company**: At GoRecordz / GoPaani we are building for BHARAT. We are passionate about solving problems faced by Indian small medium delivery businesses such as Water, Milk, Tiffin, Newspaper etc. Nestled in Indore, the cleanest city of India we have reached far corners of the country. You will be part of the team that has built the products used by...

  • Customer Support Executive

    1 week ago

    Remote, India Miko Full time

    **JD for Customer Support Executive -** **Responsibilities**: 2. Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details. 3. Provide feedback and recommendations to the product team based on direct experience with current and potential customer's feedback. 4. Utilize, update...

  • Customer Support Executive

    2 weeks ago

    Remote, India miko Full time ₹ 10,56,000 - ₹ 15,00,000 per year

    JD for Customer Support Executive -Responsibilities :Communicate with current customers via chat, email, video calls, and phone to nurture and onboard with solving their queries.Work with Technical, Logistics, and other departments to understand the best practices and guide the customer with the correct details.Provide feedback and recommendations to the...

  • Customer Support Executive

    18 hours ago

    Remote, India Shoperies Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    is a growing online retailer for Indian groceries in the greater Seattle area. We bring every day fresh groceries to our customers delivering to 18 different cities in the Seattle area.We are looking to add customer support executives to our team. Customer Support is core to Shoperies service. Our support team ensures that customers have a great experience...

  • Customer Support Executive

    2 weeks ago

    Remote, India Digital Orbis Creators LLP Full time

    We are looking for Customer Support Executives with fluency in Telugu, Hindi Freshers are welcome Work From Home **Requirements**: 1. Own Laptop 2. Wifi 3. Power Backup at home **Job Types**: Full-time, Fresher Pay: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Paid sick time - Paid time off - Work from home Work Location: Remote **Speak...

  • Customer Support Executive

    2 weeks ago

    Remote, India Pronect Services Full time

    Urgent Hiring! | Customer Support Executive (Freelance) Employment Type: Contractual (3-4 months) Shift: Rotational | Mode: Remote (WFH) Industry: Customer Support / BPO Who Can Apply? Freshers & Experienced professionals Undergraduates with minimum 1 year of experience Strong communication skills in Hindi & English are a must Note: MTI (Mother...