Cse (Customer Support Executive)

3 days ago

Remote, India NUTRIA FOOD PRODUCTS Full time

Here’s a professional **Customer Support Executive job description** suitable for posting on a job portal:
**Job Title**: Customer Support Executive

**Job Summary**:
**Key Responsibilities**:

- Resolve customer complaints effectively while maintaining a positive attitude.
- Provide product/service information and handle general inquiries.
- Maintain accurate records of customer interactions and follow-ups.
- Escalate unresolved issues to the appropriate departments.
- Collect and report customer feedback for continuous service improvement.
- Meet or exceed daily, weekly, and monthly performance targets.
- Assist in onboarding new customers and guiding them through product usage.

**Requirements**:

- Bachelor’s degree or equivalent qualification (any discipline).
- Prior experience in customer support or client servicing is an advantage.
- Excellent communication skills (both written and verbal).
- Ability to remain calm and professional under pressure.
- Familiarity with CRM systems or support ticket tools (e.g., Freshdesk, Zendesk) is a plus.
- Strong multitasking and time-management skills.
- Basic computer knowledge and typing speed.

**Preferred Skills**:

- Fluency in multiple languages (if applicable).
- Experience in B2C or B2B environments.
- Ability to work in rotational shifts (if required).

**How to Apply**:
**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship, Contractual / Temporary, Freelance, Volunteer

Pay: ₹7,500.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: Remote

**Speak with the employer**
+91 9790234890

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