Customer Support Executive

9 hours ago

Remote, India 5b3d0ce1-30d1-49b9-99f9-7dcaffc40be9 Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Title: Customer Support Executive

Location: Patrika Nagar, Madhapur, Hyderabad

Work Model: Remote / Work From Home – 5 Days Working

Shifts: Rotational Shifts & Rotational Week-offs (No Night Shifts)

Objective

The Customer Support Executive (CSE) is responsible for delivering outstanding service to customers by responding to their queries and concerns in a prompt, courteous, and effective manner. The role focuses on building strong customer relationships, ensuring high satisfaction, and fostering brand loyalty. By resolving issues efficiently and proactively engaging with customers, the CSE contributes to customer retention and the overall growth of the organization.

Key Responsibilities

  • Serve as the first point of contact for customer issues and inquiries.
  • Handle customer support interactions across email/tickets, phone, and chat for all company products.
  • Ensure customer satisfaction and encourage continued usage of company products and services.
  • Proactively reach out to customers when potential issues arise.
  • Maintain accurate customer information and interaction details in CRM tools or Google Sheets.

Requirements

  • Bachelor's degree with 1–3 years of experience in Customer Support, Tele-calling, or Inside Sales in a fast-paced environment.
  • Master's degree or PG Diploma in Marketing is an added advantage.
  • Willingness to work in rotational shifts and rotational week-offs.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving abilities with an eye for process improvement and efficiency.
  • High level of attention to detail and self-motivation.
  • Effective time management and prioritization skills.
  • Proficiency in Microsoft Office Suite and/or Google Sheets, Docs, and Slides.
  • A positive attitude with enthusiasm, humor, and the ability to reflect this across phone, email, and chat interactions.

About Telebu

Founded in 2003, Telebu is a technology-driven, product-based organization that empowers businesses to enhance communication with their customers and teams through SMS, Chat, Voice, and Video-based solutions, including APIs and SDKs. Previously known as SMSCountry Networks, the company was rebranded as Telebu in 2018 — a name derived from Telecommunication and Business.

Telebu has a global presence with offices in India (Headquartered in Hyderabad), Bahrain, UAE (Dubai), Saudi Arabia (Al-Khobar), Qatar (Doha), and the USA.

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Language:

  • English (Required)
  • Telugu (Required)

Work Location: Remote

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