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12 hours ago
- Respond to Customer Inquiries: Answer incoming calls, emails, and messages from customers regarding orders, deliveries, product details, and general queries.
- Resolve Complaints Effectively: Investigate customer complaints related to delayed, incorrect, or damaged deliveries and provide prompt, empathetic solutions.
- Maintain Accurate Records: Document all customer interactions, complaints, resolutions, and delivery updates in the CRM system to ensure complete and organized records.
- Escalate Complex Issues: Identify and escalate unresolved or complex complaints to the senior support team or operations management for further action.
- Follow-Up Communication: Proactively follow up with customers to confirm resolution of issues and satisfaction with the support provided.
- Support post-sales Service: Handle requests related to returns, replacements, exchanges, or refunds in coordination with internal teams.
- Feedback and Improvement: Collect and share customer feedback and recurring issues with the operations team to improve processes and service quality.
Job Types: Full-time, Fresher
Pay: ₹12, ₹17,900.00 per month
Benefits:
- Health insurance
Work Location: In person
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