non voice process

2 days ago

Delhi, Delhi, India ADVANTAGE INFRABUILD Full time ₹ 1,44,000 - ₹ 2,14,800 per year
  • Respond to Customer Inquiries: Answer incoming calls, emails, and messages from customers regarding orders, deliveries, product details, and general queries.
  • Resolve Complaints Effectively: Investigate customer complaints related to delayed, incorrect, or damaged deliveries and provide prompt, empathetic solutions.
  • Maintain Accurate Records: Document all customer interactions, complaints, resolutions, and delivery updates in the CRM system to ensure complete and organized records.
  • Escalate Complex Issues: Identify and escalate unresolved or complex complaints to the senior support team or operations management for further action.
  • Follow-Up Communication: Proactively follow up with customers to confirm resolution of issues and satisfaction with the support provided.
  • Support post-sales Service: Handle requests related to returns, replacements, exchanges, or refunds in coordination with internal teams.
  • Feedback and Improvement: Collect and share customer feedback and recurring issues with the operations team to improve processes and service quality.

Job Types: Full-time, Fresher

Pay: ₹12, ₹17,900.00 per month

Benefits:

  • Health insurance

Work Location: In person

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