Voice process

1 day ago

Delhi, Delhi, India Kezan consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Company Overview:
Kezan Consulting is a leading HR services provider in the industry, specializing in offering comprehensive solutions to clients across various sectors. With a team of experienced professionals and a commitment to excellence, Kezan Consulting aims to deliver top-notch services and exceed client expectations.
Role and Responsibilities:
As a part of the Voice Process team, you will be responsible for:
  • Handling customer queries and providing resolution in a professional and timely manner
  • Ensuring customer satisfaction by addressing concerns and escalating issues as required
  • Documenting interactions accurately and maintaining customer records
  • Adhering to company policies and procedures while delivering service
Candidate Qualifications:
To be considered for this position, candidates must meet the following qualifications:
  • Graduate or undergraduate degree in any discipline
  • A minimum of 6 months of experience in any US voice process in a BPO industry
Required Skills:
  • Excellent verbal and written communication skills in English
  • Ability to handle customer queries and resolve issues effectively
  • Strong interpersonal skills and customer service orientation

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