Premium Airlines Customer Service – Voice Process

1 week ago

Delhi, Delhi, India IGT Solutions Full time

Company Description

IGT Solutions is a next-generation customer experience (CX) company that leverages AI-led transformation and digital technologies to support innovative global brands. With over 25 years of expertise, IGT specializes in managing end-to-end CX journeys across the Travel and High Growth Tech industries. Employing more than 25,000 specialists, the company serves 85 global marquee customers and operates 31 delivery centers worldwide, including locations in the US, India, Spain, and South Africa. Committed to quality and efficiency, IGT is certified for BPO processes and follows Six Sigma methodologies for continuous improvement. The organization prides itself on combining digital innovation with human intelligence to deliver exceptional customer experiences.

Role Description

In this full-time Premium Airlines Customer Service – Voice Process role, the candidate will be responsible for providing exceptional voice-based support to prestigious airline customers. Day-to-day tasks include assisting customers with flight bookings, cancellations, schedule changes, and other travel-related inquiries. Additional responsibilities may involve resolving complaints, escalating issues when necessary, and providing accurate information about travel policies and procedures. The position is based on-site at IGT's New Delhi location.

Qualifications

  • Strong interpersonal and communication skills, specifically in customer service and empathy to address client concerns in a professional manner
  • Proficiency in handling voice-based support and managing customer queries efficiently
  • Ability to utilize problem-solving and time-management skills in a fast-paced environment
  • Familiarity with airline reservation systems, ticketing procedures, or travel industry practices would be an advantage
  • Fluency in English is required; proficiency in additional languages is a plus
  • High school diploma or equivalent; additional training or certifications in customer service or related areas would be beneficial

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