Chat & Non-Voice Process Professional
5 days ago
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally and courteously.
- Provide exceptional customer service through chat and non-voice processes.
- Work effectively in a team environment to achieve common goals.
- Utilize problem-solving skills to address complex customer complaints.
- Maintain accurate records of customer interactions and transactions.
- Continuously update knowledge of products and services to provide accurate information.
Job Requirements
- Excellent communication and interpersonal skills are essential.
- Ability to work in a dynamic and rapidly changing environment is required.
- Strong problem-solving and analytical skills are necessary.
- Proficiency in using computer applications and software is expected.
- Ability to work independently and as part of a team is crucial.
- Strong attention to detail and organizational skills are vital.
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