Chat & Voice Backend Process - Professional
7 days ago
Roles and Responsibility
- Manage and respond to customer inquiries via chat and voice.
- Provide exceptional customer service and resolve issues efficiently.
- Collaborate with team members to achieve common goals.
- Develop and maintain knowledge of products and services.
- Identify and escalate complex issues to senior team members.
- Maintain accurate records of customer interactions.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a team environment and adapt to changes.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong attention to detail and organizational skills.
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