Chat Process
2 days ago
Roles and Responsibility
- Handle customer inquiries and resolve issues through chat support.
- Provide timely and professional responses to customer queries and concerns.
- Utilize problem-solving skills to address complex customer issues.
- Collaborate with internal teams to enhance customer experience.
- Maintain accurate records of customer interactions and transactions.
- Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
- Minimum 1 year of experience in a related field, preferably in a chat or non-voice process.
- Excellent written and verbal communication skills are required.
- Ability to work in a team environment and collaborate with colleagues.
- Strong problem-solving and analytical skills are necessary.
- Familiarity with CRM software and technology is an asset.
- Ability to adapt to changing situations and priorities.
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Chat process
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Email & Chat Process ( Fresher )
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Delhi, Delhi, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRoles and Responsibility Manage and respond to customer inquiries via chat and voice.Provide exceptional customer service and resolve issues efficiently.Collaborate with team members to achieve common goals.Develop and maintain knowledge of products and services.Identify and escalate complex issues to senior team members.Maintain accurate records of...
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