Chat Process
13 hours ago
Roles and Responsibility
- Handle customer inquiries and resolve issues through chat support.
- Provide timely and professional responses to customer queries and concerns.
- Utilize problem-solving skills to address complex customer issues.
- Collaborate with internal teams to enhance customer experience.
- Maintain accurate records of customer interactions and transactions.
- Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
- Minimum 1 year of experience in a related field, preferably in a chat or non-voice process.
- Excellent written and verbal communication skills are required.
- Ability to work in a team environment and collaborate with colleagues.
- Strong problem-solving and analytical skills are necessary.
- Familiarity with CRM software and technology is an asset.
- Ability to adapt to changing situations and priorities.
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