voice process and backend process

2 weeks ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Overview

The Voice Process and Backend Process position is designed for freshers with up to 1 year of experience. This full-time role is based in Delhi and involves managing customer interactions and handling backend operations efficiently. Successful candidates will demonstrate proficiency with CRM software, Microsoft Office Suite, and possess excellent communication skills.

Qualifications and Skills

  • Familiarity with customer relationship management (CRM) software to efficiently handle customer data and interactions. (Mandatory skill)
  • Proficiency in Microsoft Office Suite for effective documentation and communication. (Mandatory skill)
  • Excellent communication skills to facilitate clear and effective interaction with clients. (Mandatory skill)
  • Strong time management abilities to prioritize tasks and adhere to deadlines in a fast-paced environment.
  • Problem-solving skills to identify issues promptly and develop practical and reliable solutions.
  • Emotional intelligence to manage emotions effectively in customer interactions, ensuring positive engagement.
  • Analytical skills to assess situations critically and make informed decisions that align with business objectives.
  • Ability to work collaboratively within a team to achieve common goals and improve overall service efficiency.

Roles and Responsibilities

  • Manage inbound and outbound calls in a timely manner to provide accurate information and address customer inquiries.
  • Utilize CRM software to efficiently document customer interactions and manage data accurately.
  • Coordinate with different departments to ensure customer satisfaction and address any operational issues.
  • Ensure excellent service standards and maintain high customer satisfaction by following established procedures.
  • Identify and escalate issues to the appropriate departments for quick resolution.
  • Assist in backend operations by performing data entry, documentation, and other administrative tasks as required.
  • Continuously develop skills and knowledge to stay updated on company products, policies, and services.
  • Contribute to team performance and achievement of service standards and operational goals.

  • Voice process

    2 weeks ago

    Delhi, Delhi, India Kezan consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company Overview: Kezan Consulting is a leading HR services provider in the industry, specializing in offering comprehensive solutions to clients across various sectors. With a team of experienced professionals and a commitment to excellence, Kezan Consulting aims to deliver top-notch services and exceed client expectations. Role and Responsibilities: As a...

  • Voice Process-LRD

    1 week ago

    Delhi, Delhi, India Aimlay Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    We're Hiring: Voice Process Executive (Lead Registration Department)Location:Rohini, Delhi (Work From Office)Shift:Night Shift (9:30 PM – 6:30 AM IST)About AimlayAimlay is a leading EdTech organization helping professionals and students achieve their academic and career goals. Join us and be part of a fast-growing team that values innovation and...

  • International Voice Process Executive

    3 days ago

    Delhi, Delhi, India Toolify Full time

    Responsibilities:* Manage international calls from US clients* Execute outbound processes for sales growth* Follow international voice processing procedures* Handle international calling with proficiency

  • International Voice Process Executive

    2 weeks ago

    Delhi, Delhi, India SS technology OPC private limited Full time ₹ 86,000 - ₹ 4,20,000 per year

    Job Title: International Voice Process ExecutiveProcess: Voice & BlendedShift: US Shift (24 Days Working)Profile Overview : We are looking for driven International Voice Process Executive to handle US market clients. Ideal for freshers and experienced , the role requires excellent communication skills, a customer-focused attitude, and the ability to meet...

  • International Voice Process Executive

    2 weeks ago

    New Delhi, Delhi, India, Delhi Aimlay Pvt Ltd Full time

    Job Title: International Voice Process ExecutiveCompany: Aimlay Pvt. Ltd.Location: Rohini, DelhiWorking Days: 6 DaysShift Timings:11:30 AM to 8:30 PM9:30 AM to 6:30 PMJob DescriptionWe are looking for dynamic and customer-focused International Voice Process Executives to join our growing team at Aimlay Pvt. Ltd. Candidates must have excellent communication...

  • Chat & Voice Backend Process - Professional

    7 days ago

    Delhi, Delhi, India HUMAN BEFORE RESOURCE PRIVATE LIMITED Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and Responsibility Manage and respond to customer inquiries via chat and voice.Provide exceptional customer service and resolve issues efficiently.Collaborate with team members to achieve common goals.Develop and maintain knowledge of products and services.Identify and escalate complex issues to senior team members.Maintain accurate records of...

  • International voice process@BPO @Ghaziabad

    2 weeks ago

    Delhi, Delhi, India Sana Search International Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Corporate BPO -Hiring for Multiple Location for multiple International BPOs under one roof for various Voice-based Processes, including:Customer ServiceSales (Technical / Non technical)Travel Process.________________________________________Education: Graduate/ Undergraduate (Freshers /Experience)Communication: Excellent spoken English is a must.Location:...

  • Premium Airlines Customer Service – Voice Process

    3 days ago

    Delhi, Delhi, India IGT Solutions Full time

    Company DescriptionIGT Solutions is a next-generation customer experience (CX) company that leverages AI-led transformation and digital technologies to support innovative global brands. With over 25 years of expertise, IGT specializes in managing end-to-end CX journeys across the Travel and High Growth Tech industries. Employing more than 25,000 specialists,...

  • customer service voice process

    2 weeks ago

    Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job OverviewWe are seeking enthusiastic freshers for the position of Customer Service Voice Process located in Delhi. The role requires a full-time commitment and is best suited for individuals with up to 1 year of experience. As a fresher, you will be instrumental in handling customer inquiries, providing prompt and accurate information, and ensuring a...

  • International Voice Process- US Shifts

    7 days ago

    Delhi, Delhi, India Aimlay Pvt Ltd ( Recruitment ) Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Profile - International Voice ProcessLocation - Rohini West, DelhiShift Timings - 9:30 Pm to 6:30 AmWorking Days - 6 Days WorkingInterested candidates can call or whatsapp me on Key Responsibilities:• Conduct outbound calls to potential customers using the provided data.• Gather additional customer information and assess their interest in Aimlay's...