voice process and backend process

2 days ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Overview

The Voice Process and Backend Process position is designed for freshers with up to 1 year of experience. This full-time role is based in Delhi and involves managing customer interactions and handling backend operations efficiently. Successful candidates will demonstrate proficiency with CRM software, Microsoft Office Suite, and possess excellent communication skills.

Qualifications and Skills

  • Familiarity with customer relationship management (CRM) software to efficiently handle customer data and interactions. (Mandatory skill)
  • Proficiency in Microsoft Office Suite for effective documentation and communication. (Mandatory skill)
  • Excellent communication skills to facilitate clear and effective interaction with clients. (Mandatory skill)
  • Strong time management abilities to prioritize tasks and adhere to deadlines in a fast-paced environment.
  • Problem-solving skills to identify issues promptly and develop practical and reliable solutions.
  • Emotional intelligence to manage emotions effectively in customer interactions, ensuring positive engagement.
  • Analytical skills to assess situations critically and make informed decisions that align with business objectives.
  • Ability to work collaboratively within a team to achieve common goals and improve overall service efficiency.

Roles and Responsibilities

  • Manage inbound and outbound calls in a timely manner to provide accurate information and address customer inquiries.
  • Utilize CRM software to efficiently document customer interactions and manage data accurately.
  • Coordinate with different departments to ensure customer satisfaction and address any operational issues.
  • Ensure excellent service standards and maintain high customer satisfaction by following established procedures.
  • Identify and escalate issues to the appropriate departments for quick resolution.
  • Assist in backend operations by performing data entry, documentation, and other administrative tasks as required.
  • Continuously develop skills and knowledge to stay updated on company products, policies, and services.
  • Contribute to team performance and achievement of service standards and operational goals.

  • Voice Process Executive

    2 days ago

    Delhi, Delhi, India Roadcast Tech. Solutions Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Job Title: Support Executive – IVR Calls Job Description: We are seeking a proactive and articulate Support Executive to manage inbound and outbound IVR-based customer support calls. The ideal candidate will possess excellent English communication skills and have a background in US or UAE-based BPO operations. Key Responsibilities:Handle IVR (Interactive...

  • Customer Support For Voice Process @ Gurgaon

    2 days ago

    Delhi, Delhi, India Sana Search International Full time ₹ 7,20,000 - ₹ 10,80,000 per year

    Corporate BPO -Hiring for Multiple Location for multiple International BPOs under one roof for various Voice-based Processes, including:Customer ServiceSales (Technical / Non technical)Travel Process.________________________________________Education: Graduate/ Undergraduate (Freshers /Experience)Communication: Excellent spoken English is a must.Location:...

  • Process Trainer

    1 week ago

    Delhi, Delhi, India Atiya Herbs Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Process Trainer Sales & Soft SkillsLocation: Karol BaghDepartment: Training & Development / OperationsReports To: Training Manager / L&D LeadEmployment Type: Full-TimeJob Summary:We are seeking an experienced and energetic Process Trainer with a strong background in BPO operations, specializing in Sales and Soft Skills training. The role involves...

  • Copy Editing Manager

    2 days ago

    Delhi, Delhi, India Ditech Process Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role & responsibilitiesLead and manage the copyediting team for quality, accuracy, and timely delivery.Ensure adherence to client guidelines, style guides, and publishing standards.Establish and uphold editorial best practices and consistency across projects.Oversee editing workflows, ensuring alignment with tone, style, and quality expectations.Optimize...

  • International Voice Process Female Candidates

    2 days ago

    Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 24,000 - ₹ 30,000 per year

    Job OverviewWe are seeking dynamic female candidates for the International Voice Process role located in West Delhi, on a full-time basis. This position is open to freshers and is designed to provide an excellent opportunity to gain experience in the IT industry. The ideal candidate will demonstrate strong communication abilities, proficiency with call...

  • Australian process Outbound Sales

    21 hours ago

    Delhi, Delhi, India ASV Consulting Services Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    My Profile: Hiring for Australian Solar, Real Estate and Heat Pump B2C (Appointment Generation)(Voice Process)Timing- 05:30 am to 2:30 pm IST5.5 Days working -Monday to SaturdaySun fixed offSalary-Upto 30k+Incentive One way cab(in hiring zone)and one time meal provided.Work from Office onlyLocation-Near Netaji Subhash Place Metro Station*****Only looking for...

  • Senior Backend Developer

    3 weeks ago

    Delhi, Delhi, India HiringMess Full time

    What You'll Do ?- Architect and build scalable microservices using Node.js or Go- Design clean, secure APls and data pipelines for real-time voice and chat systems- Manage cloud infrastructure on Azure or AWS (App Services, containers, databases)- Optimize backend systems for performance, cost-efficiency, and reliability- Collaborate with product, Al, and...

  • Backend Engineer

    3 weeks ago

    Delhi, Delhi, India Hireveda Full time

    About the Role : We are looking for a talented Backend Engineer to join our innovative team building a cutting-edge AI productivity platform. You will play a key role in shaping the backend architecture, working closely with data scientists, product managers, and frontend engineers to deliver impactful features that empower users with intelligent automation...

  • Project Intern

    4 weeks ago

    Delhi, Delhi, India International Process Excellence Council Full time

    Job DescriptionThe International Process Excellence Council is looking for an intern to support Education Policy and Knowledge Innovation. Here&aposs a breakdown of the opportunity:*Key Responsibilities:*- Support education policy and knowledge innovation initiatives- Data analysis and visualization- Content development and curriculum design- Potential...

  • Process Lead

    3 weeks ago

    Delhi, Delhi, India Welspun New Energy Ltd. Full time

    Job Description: Process Lead for Green HydrogenPosition Title: Process Lead, Green HydrogenLocation: New DelhiReports To: CEODepartment: Green Hydrogen DivisionEmployment Type: Full-TimePosition Overview:The Process Lead for Green Hydrogen will be responsible for leading the process engineering, optimization, and innovation efforts for green hydrogen...