customer service voice process

2 weeks ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Overview

We are seeking enthusiastic freshers for the position of Customer Service Voice Process located in Delhi. The role requires a full-time commitment and is best suited for individuals with up to 1 year of experience. As a fresher, you will be instrumental in handling customer inquiries, providing prompt and accurate information, and ensuring a positive customer experience.

Qualifications and Skills

  • Excellent verbal communication skills are mandatory for effectively conveying information and building rapport with customers. (Mandatory skill)
  • Active listening is essential to understand customer needs and respond appropriately, ensuring customer satisfaction. (Mandatory skill)
  • Proficiency in CRM software is critical for managing customer interactions and maintaining service records. (Mandatory skill)
  • Experience in call handling, beneficial for managing customer inquiries and delivering efficient service.
  • Strong interpersonal communication skills to connect with customers and team members effectively.
  • Problem-solving abilities to identify issues and provide practical solutions to customer concerns.
  • Patience and empathy are important to manage customer expectations and deliver quality service under pressure.
  • Basic knowledge of MS Office applications to handle documentation and data entry tasks associated with customer queries.

Roles and Responsibilities

  • Handle incoming and outgoing customer calls, providing resolution to inquiries and requests.
  • Ensure a high level of customer satisfaction by delivering professional and courteous service.
  • Utilize CRM software to document and track customer interactions, following up as necessary.
  • Collaborate with internal teams to resolve customer issues and escalate as required for timely resolution.
  • Maintain confidentiality of customer information and ensure adherence to company policies.
  • Continuously update knowledge about the company's offerings to provide accurate information to customers.
  • Participate in training sessions to enhance service delivery skills and product knowledge.
  • Contribute to achieving team performance goals and customer service standards.

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