customer service voice process

1 day ago

Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,50,000 per year

Job Overview

We are seeking enthusiastic freshers for the position of Customer Service Voice Process located in Delhi. The role requires a full-time commitment and is best suited for individuals with up to 1 year of experience. As a fresher, you will be instrumental in handling customer inquiries, providing prompt and accurate information, and ensuring a positive customer experience.

Qualifications and Skills

  • Excellent verbal communication skills are mandatory for effectively conveying information and building rapport with customers. (Mandatory skill)
  • Active listening is essential to understand customer needs and respond appropriately, ensuring customer satisfaction. (Mandatory skill)
  • Proficiency in CRM software is critical for managing customer interactions and maintaining service records. (Mandatory skill)
  • Experience in call handling, beneficial for managing customer inquiries and delivering efficient service.
  • Strong interpersonal communication skills to connect with customers and team members effectively.
  • Problem-solving abilities to identify issues and provide practical solutions to customer concerns.
  • Patience and empathy are important to manage customer expectations and deliver quality service under pressure.
  • Basic knowledge of MS Office applications to handle documentation and data entry tasks associated with customer queries.

Roles and Responsibilities

  • Handle incoming and outgoing customer calls, providing resolution to inquiries and requests.
  • Ensure a high level of customer satisfaction by delivering professional and courteous service.
  • Utilize CRM software to document and track customer interactions, following up as necessary.
  • Collaborate with internal teams to resolve customer issues and escalate as required for timely resolution.
  • Maintain confidentiality of customer information and ensure adherence to company policies.
  • Continuously update knowledge about the company's offerings to provide accurate information to customers.
  • Participate in training sessions to enhance service delivery skills and product knowledge.
  • Contribute to achieving team performance goals and customer service standards.

  • Voice Process Executive

    2 weeks ago

    Delhi, Delhi, India Customer Success Technology Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Voice Process ExecutiveLocation: DelhiSalary: 15,000 – 30,000 + Attractive IncentivesWorking Days: 5.5 DaysJob Description:We are looking for aVoice Process Executive who can identify and connect with potential clients through cold calling. The ideal candidate should have good English communication skills, be confident on calls, and motivated to...

  • Customer Service Manager

    7 days ago

    Delhi, Delhi, India Voice HR Full time ₹ 1,20,000 - ₹ 2,50,000 per year

    We are looking for Customer Service Manager (Sales) open market with leading NBFC Location - Delhi CTC Max 2.5 Fixed Interested candidate can call Neha

  • voice process

    2 weeks ago

    Delhi, Delhi, India SasteGhar Full time ₹ 306 - ₹ 327 per year

    *Hiring for Voice Process* Process-Sunshine Voice (Citi) *Freshers* Grad Freshers or UG with 6 Months Exp /Graduate , IN HAND: *20936* *Experience* UG / Graduate with 1 year exp , IN HAND: *27595* Assessment :- Voice *Versant 60* & 20/85 Typing One Side cab facily + one side cab allowance Location - GurgaonJob Type: Full-timePay: ₹25, ₹27,620.54 per...

  • Customer Service

    7 days ago

    Delhi, Delhi, India MG Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role Overview: As an International Customer Service Representative (Night Shift) in the fast-paced global Business Process Outsourcing (BPO) industry, you will provide multilingual voice and digital support services to Fortune 500 technology, e-commerce, and fintech clients. Based in India, you will deliver customer experience solutions tailored to North...

  • Customer Voice Executive

    2 weeks ago

    Delhi, Delhi, India Eserv Consulting Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    Customer Service Executive (VoiceProcess)Location: Gurgaon (Work from Office)Process: Voice SupportQualification:Graduate / Under Graduate (Any stream)Experience Required:Minimum 6 months to 1 year of Customer Service / BPO / International Voice or Chat experience. Freshers can also apply.Skills Required:Excellent English Communication (Written & Verbal)Good...

  • Customer Support For Voice Process @ Gurgaon

    3 days ago

    Delhi, Delhi, India Sana Search International Full time ₹ 10,00,000 per year

    Corporate BPO -Hiring for Multiple Location for multiple International BPOs under one roof for various Voice-based Processes, including:Customer ServiceSales (Technical / Non technical)Travel Process.________________________________________Education: Graduate/ Undergraduate (Freshers /Experience)Communication: Excellent spoken English is a must.Location:...

  • voice process and backend process

    3 days ago

    Delhi, Delhi, India Aces Global Consulting Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job OverviewThe Voice Process and Backend Process position is designed for freshers with up to 1 year of experience. This full-time role is based in Delhi and involves managing customer interactions and handling backend operations efficiently. Successful candidates will demonstrate proficiency with CRM software, Microsoft Office Suite, and possess excellent...

  • Domestic Voice Process

    2 weeks ago

    Delhi, Delhi, India sharda consultancy Services Full time ₹ 20,000 - ₹ 30,000 per year

    Job Description Hiring For Domestic Voice Process Location - Udyog Vihar Phase 5 Gurugram Interview Mode - First round telephonic and face to face Walk-in About the Role: We are a dynamic new startup in the astrology space, looking for a passionate and results-driven Sales Executive. This role is the frontline of our business, engaging directly with...

  • Customer Service

    1 day ago

    Delhi, Delhi, India Ujobs Consulting Full time ₹ 2,40,000 per year

    Customer Service Executive – Voice (English)Location: GurgaonSalary: Up to ₹25,000 CTC/monthShift: Day ShiftsEligibility:Graduate (any stream)Freshers with strong English communication can apply0–1 year of customer service/voice experience preferredResponsibilities:Handle international customer callsProvide accurate resolutions & ensure...

  • Customer Support chat Process

    5 days ago

    Delhi, Delhi, India iEnergizer Full time ₹ 3,60,000 - ₹ 5,40,000 per year

    ienergizer noida is hiring for Go magentaUS Telecom Blended Process (70% chat & 30% voice), any graduate or undergrad. with minimum 06 months of international chat/email orblended process and with good communication and written skills can apply, 5 days a week working with rotational shifts and rotational offs., no cab, salary - Rs.45000 ctc and...