customer service voice process
1 day ago
Job Overview
We are seeking enthusiastic freshers for the position of Customer Service Voice Process located in Delhi. The role requires a full-time commitment and is best suited for individuals with up to 1 year of experience. As a fresher, you will be instrumental in handling customer inquiries, providing prompt and accurate information, and ensuring a positive customer experience.
Qualifications and Skills
- Excellent verbal communication skills are mandatory for effectively conveying information and building rapport with customers. (Mandatory skill)
- Active listening is essential to understand customer needs and respond appropriately, ensuring customer satisfaction. (Mandatory skill)
- Proficiency in CRM software is critical for managing customer interactions and maintaining service records. (Mandatory skill)
- Experience in call handling, beneficial for managing customer inquiries and delivering efficient service.
- Strong interpersonal communication skills to connect with customers and team members effectively.
- Problem-solving abilities to identify issues and provide practical solutions to customer concerns.
- Patience and empathy are important to manage customer expectations and deliver quality service under pressure.
- Basic knowledge of MS Office applications to handle documentation and data entry tasks associated with customer queries.
Roles and Responsibilities
- Handle incoming and outgoing customer calls, providing resolution to inquiries and requests.
- Ensure a high level of customer satisfaction by delivering professional and courteous service.
- Utilize CRM software to document and track customer interactions, following up as necessary.
- Collaborate with internal teams to resolve customer issues and escalate as required for timely resolution.
- Maintain confidentiality of customer information and ensure adherence to company policies.
- Continuously update knowledge about the company's offerings to provide accurate information to customers.
- Participate in training sessions to enhance service delivery skills and product knowledge.
- Contribute to achieving team performance goals and customer service standards.
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