
Guest Relation Executive
7 days ago
Role & responsibilities
- Welcome and greet guests with warmth, ensuring a memorable dining experience.
- Manage table reservations, seating, and guest flow efficiently.
- Coordinate with F&B service team to ensure smooth operations.
- Handle guest queries, feedback, and complaints professionally.
- Assist in menu presentation, upselling specials, and promoting signature dishes.
- Maintain high service standards in line with hotel SOPs.
- Ensure cleanliness, hygiene, and proper setup of dining areas.
- Build rapport with repeat guests to encourage loyalty.
- Support the F&B team in banquet and special event service.
- Provide timely reports/feedback to supervisors for service improvement.
Preferred candidate profile
- Graduate/Diploma in Hotel Management or Hospitality.
- 13 years of experience in F&B Service/Guest Relations (luxury hotels preferred).
- Excellent communication, interpersonal & customer-handling skills.
- Pleasant personality with strong grooming standards.
- Ability to handle guest complaints with patience & professionalism.
- Team player, proactive, and guest-focused approach.
- Flexible to work in shifts, weekends & special events.
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