Guest Relation Executive

2 days ago

Bengaluru, Karnataka, India Olive by Embassy Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Guest Relation Executive

Job Purpose:

Olive Residences is the new-age co-living company on a mission to bring immense value to its hospitality business partners. Olive intends to connect with prospective property owners to bring institutional scale to managed residential properties, serviced apartments, and unbranded boutique business & leisure hotels.

Job Description for Guest Relation Executive for Bangalore / Goa locations

  1. Welcome guests during check-in and give a fond farewell to guests while checkout.

  2. Handling guest complaints and concerns in an efficient and timely manner.

  3. Overseeing VIP guests, arrivals and departures.

  4. Allocate rooms to all arriving guests.

  5. Maintain up-to-date information on room rates, current promotions, offers and packages.

  6. Coordinate with housekeeping for clearing of rooms.

  7. Collect Guest feedback during guest departure along with his likes and dislikes.

  8. Perform basic cashier activities as and when required.

  9. Maintain guest lockers for safe custody.

  10. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

  11. Give proper and complete handover to the next shift.

  12. Follow the property rules and policies laid down by the management.

  13. Adhere to strict staff grooming and hygiene standards.

  14. Manage property in the absence of a Property Manager.

  15. Coordinating and multi-tasking job duties in a busy environment.

Education: BHM / Bsc- HM / DHM / MHM

Experience: 0-4 years

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