Guest relation executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Guest Relations Executive

Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.

Key Responsibilities:

Greet and welcome guests upon arrival, ensuring a warm and professional first impression

Handle guest inquiries, requests, and complaints promptly and efficiently

Coordinate with various departments to fulfill guest needs and resolve issues

Manage guest check-in and check-out processes, ensuring smooth transitions

Provide information about hotel facilities, services, and local attractions

Maintain accurate guest records and update information in the hotel management system

Handle reservations, modifications, and cancellations as needed

Assist with concierge services, including booking transportation and making restaurant reservations

Monitor guest satisfaction and collect feedback to improve service quality

Ensure compliance with hotel policies and procedures

Assist in organizing and coordinating special events or VIP guest arrangements

Maintain a clean and organized front desk area

Qualifications:

Bachelor's degree in Hospitality Management, Tourism, or related field preferred

2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry

Excellent communication and interpersonal skills

Fluency in English; additional languages are a plus

Strong problem-solving abilities and attention to detail

Proficiency in hotel management software and Microsoft Office suite

Ability to work flexible hours, including evenings, weekends, and holidays

Professional appearance and positive attitude

Ability to work well under pressure and in a fast-paced environment

Skills and Competencies:

Outstanding customer service orientation

Empathy and patience when dealing with guest concerns

Ability to multitask and prioritize effectively

Strong organizational and time management skills

Cultural sensitivity and adaptability

Team player with the ability to work collaboratively across departments

Discretion in handling confidential information

We offer a competitive salary, benefits package, and opportunities for professional growth within our organization. If you are passionate about creating exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting position.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.