Guest Relation Executive

5 days ago

Bengaluru, Karnataka, India Sowparnika Full time ₹ 6,00,000 - ₹ 12,00,000 per year

The Guest Relation Executive will be responsible for providing a professional, warm, and engaging customer experience to walk-in clients, channel partners, and visitors. The role focuses on ensuring excellent first impressions, assisting the sales/CRM team, and maintaining smooth front-office and guest management operations.

Key Responsibilities:

  • Greet, welcome, and assist visitors, walk-in customers, and channel partners in a professional manner.
  • Coordinate and schedule client meetings, site visits, and property tours.
  • Maintain a visitor logbook and update customer details in CRM systems.
  • Ensure the reception and customer lounge areas are neat, presentable, and aligned with brand standards.
  • Handle incoming calls, enquiries, and direct them to the concerned departments.
  • Support the sales team with documentation, customer communication, and follow-ups when required.
  • Provide information about ongoing projects, amenities, and company profile to prospective customers.
  • Coordinate with admin/housekeeping teams for smooth guest experience.
  • Assist during events, walk-in drives, and customer engagement activities at project sites.
  • Collect customer feedback and escalate concerns to the respective teams.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Pleasing personality with customer-oriented approach.
  • Strong organizational and coordination ability.
  • Basic knowledge of MS Office & CRM tools.
  • Ability to multitask and work under pressure.
  • Proficiency in English and local languages (added advantage).

Qualification & Experience:

  • Graduate in Hospitality Management / Business Administration / Any Discipline.
  • 1-3 years of experience in guest relations, front office, hospitality, or real estate customer service.

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