Guest Relation Executive

22 hours ago

Bengaluru, Karnataka, India Enray technologies Pvt Ltd Full time ₹ 2,40,000 - ₹ 6,00,000 per year

Hiring: GRE (Guest Relation Executive)

Location: Kanakapura, Bangalore

Experience: Minimum 1 year (Freshers with a Bachelor's degree may also apply)

Job Summary:

The Guest Relation Executive will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out, and exceptional service throughout their stay/visit. The role requires excellent communication skills, a professional appearance, and the ability to handle guest queries, requests, and complaints with efficiency and courtesy.

Key Responsibilities:

  • Welcome guests warmly and assist with check-in and check-out procedures.
  • Handle guest inquiries, provide information about services, facilities, and local attractions.
  • Manage reservations and maintain accurate records.
  • Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction.
  • Handle complaints or concerns promptly and escalate when necessary.
  • Maintain a professional and courteous demeanor at all times.
  • Ensure lobby/reception area is presentable and well-maintained.
  • Promote hotel/organization services and upsell when appropriate.

Requirements:

  • Bachelor's degree / Diploma in Hospitality, Tourism, or related field (preferred).
  • Prior experience in guest relations, front office, or customer service (1–3 years preferred).
  • Strong communication and interpersonal skills.
  • Proficiency in MS Office and hotel management software (if applicable).
  • Positive attitude, problem-solving mindset, and ability to work under pressure.
  • Well-groomed and professional appearance.
  • Flexible to work in shifts, weekends, and holidays.

Skills:

  • Customer service orientation
  • Conflict resolution
  • Multitasking and organizational skills
  • Fluency in English; knowledge of additional languages is a plus

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Work Location: In person

Speak with the employer

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