Guest Relation Executive

9 hours ago

Bengaluru, Karnataka, India Sowparnika Homes Private Limited Full time ₹ 20,000 - ₹ 3,50,000 per year

Key Responsibilities:

  • Client Interaction & Communication:
  • Greet and engage visitors, clients, and potential buyers with a professional, friendly, and knowledgeable attitude.
  • Address and resolve client inquiries, concerns, and feedback promptly and professionally.
  • Provide accurate information about available properties, upcoming developments, and other real estate services.
  • Manage guest registrations, schedules for viewings, and follow up with clients after interactions.
  • Client Relationship Management:
  • Build and maintain strong relationships with clients, ensuring high levels of satisfaction.
  • Proactively communicate with guests to understand their needs and recommend suitable properties.
  • Assist guests in navigating through the company's real estate offerings and make referrals to sales teams when appropriate.
  • Property Tours & Presentations:
  • Coordinate and schedule property viewings, tours, and presentations for prospective buyers or tenants.
  • Accompany guests on tours of properties, providing them with a comprehensive understanding of the space and answering questions as needed.
  • Administrative Support:
  • Maintain accurate records of guest interactions, property tours, feedback, and sales inquiries.
  • Handle administrative duties related to guest services, including managing appointments, data entry, and preparing reports.
  • Brand Representation & Marketing Support:
  • Represent the company professionally at all times, contributing to a positive image of the brand.
  • Support the marketing team by assisting with event coordination, client engagement, and promotional activities.
  • Collaboration with Sales Team:
  • Work closely with the sales and leasing teams to ensure seamless client transitions and experiences.
  • Support follow-up communications with leads generated through guest interactions.
  • Conflict Resolution & Problem-Solving:
  • Address any complaints or concerns from guests and clients in a timely and effective manner.
  • Collaborate with relevant departments to resolve issues and ensure customer satisfaction.

Key Skills & Qualifications:

  • Education: Bachelor's degree in Business Administration, Hospitality Management, Real Estate, or a related field (preferred).
  • Experience: At least 1-2 years of experience in customer service, hospitality, or real estate (preferred).
  • Communication Skills: Strong verbal and written communication skills, with an ability to engage professionally with guests and clients.
  • Customer Service Focus: Proven ability to provide excellent guest services and manage client relations effectively.
  • Problem-Solving: Strong problem-solving abilities with a customer-centric approach.
  • Organization: Highly organized with attention to detail in handling guest information and property schedules.
  • Technology: Familiarity with real estate CRM tools, booking systems, and Microsoft Office Suite.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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