Key Account Manager

20 hours ago

Surat, Gujarat, India GTPL Hathway Ltd. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Company Description

GTPL Hathway Limited is India's largest Multi-System Operator (MSO) providing Digital Cable TV services and a leading Wireline Broadband service provider, serving approximately 12 million households in over 1,500 towns across 26 Indian states. With a strong presence in Gujarat as the largest provider and significant growth in West Bengal, the company is committed to delivering high-quality Digital Cable TV and high-speed broadband services. GTPL aims to enhance customer experiences by offering reliable, innovative products and services that ensure entertainment and connectivity anytime, anywhere.

Role Description

Product – ILL – Internet Lease Line/P2P/MPLS/WIFI/SDWAN

Key Account Manager (Enterprise B2B & Corporate Sales)-Telecom & ISP

The key account manager is responsible for handling the Key client accounts in a company. These accounts make up the highest percentage of revenue , and the KAM must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for client are met, and help the client succeed. The KAM will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients.

Key Account Manager Duties and Responsibilities

  • Developing a solid and trusting relationship between major key clients and company
  • Resolving key client issues and complaints
  • Managing communications between key clients and internal teams
  • Managing account team assigned to each client
  • Revenue Generation from New Client Development & from Existing Clients.
  • Working with Technical Team and other departments to ensure revenue & Client Satisfaction
  • Collaborating with internal & external team to maximize profit by up-selling or cross-selling
  • Meeting all client needs and deliverables according to proposed timelines

Key Account Manager Requirements and Qualifications

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Eager to expand company with new sales, clients, and territories
  • Bachelor's degree in any discipline with Experience in Corporate Sales (telecom)
  • two to five years' previous work experience in sales, key account management, or relevant experience
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Basic computer skills.
  • Strong negotiation skills, with ability follow-through on client contracts
  • Ability to multitask and manage more than one client account.

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