Front Office Executive

5 days ago


Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

The Front Office Executive is responsible for delivering excellent guest service at the reception desk. This role includes handling guest check-ins and check-outs, managing reservations, attending to guest inquiries, and ensuring a smooth front office operation with a high level of professionalism and courtesy.

Key Responsibilities

  • Welcome guests warmly and ensure a pleasant check-in and check-out experience
  • Handle room reservations, cancellations, and modifications
  • Manage guest queries, requests, and complaints efficiently
  • Maintain accurate guest records and registration details
  • Coordinate with housekeeping and other departments for room readiness
  • Handle billing, payments, and cash/credit transactions
  • Answer phone calls and respond to guest emails professionally
  • Upsell hotel rooms and services when applicable
  • Ensure front desk area is neat, presentable, and organized
  • Follow hotel SOPs, safety, and security procedures
  • Handle wake-up calls, messages, and concierge assistance
  • Prepare daily reports and shift handover to the next shift

Skills & Competencies

  • Excellent communication and interpersonal skills
  • Customer-focused with a pleasant personality
  • Good computer knowledge and familiarity with PMS
  • Ability to multitask and work under pressure
  • Strong problem-solving skills
  • Basic knowledge of billing and cash handling
  • Flexible to work in shifts

Job Type: Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person



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