Front Office Manager

2 days ago

Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time ₹ 36,00,000 - ₹ 48,00,000 per year

Here is a clear and professional Front Office Manager – Hotel Job Description you can use:

Front Office Manager – Job DescriptionPosition Summary

The Front Office Manager (FOM) is responsible for overseeing the day-to-day operations of the Front Office department, ensuring exceptional guest service, smooth check-in/check-out, and efficient coordination with all hotel departments. The FOM leads the front office team, maintains service standards, and ensures maximum room revenue and guest satisfaction.

Key Responsibilities1. Guest Services

  • Supervise and ensure smooth check-in/check-out operations.
  • Handle guest concerns, complaints, and special requests promptly.
  • Ensure all guests receive a warm welcome and professional service.
  • Review VIP arrivals, special occasions, and guest preferences.
  • Maintain high levels of guest satisfaction and online review scores.

2. Front Office Operations

  • Oversee reception, reservations, concierge, bell desk, and lobby management.
  • Ensure accurate billing, cashiering, and night audit processes.
  • Monitor room status, occupancy, and coordinate with housekeeping for room readiness.
  • Ensure compliance with hotel SOPs, brand standards, and security protocols.

3. Team Management

  • Train, schedule, and supervise front office staff.
  • Conduct daily briefings, motivate the team, and ensure professional grooming standards.
  • Evaluate team performance and support employee growth.
  • Manage staffing levels and duty rosters.

4. Revenue & Reservation Management

  • Monitor room rates, up-selling, and revenue opportunities.
  • Oversee reservation accuracy, forecasting, and inventory management.
  • Coordinate with sales and marketing for promotions and corporate bookings.

5. Administration & Reporting

  • Prepare daily, weekly, and monthly front office reports.
  • Handle budgets, cost control, and departmental expenses.
  • Ensure accurate records of guest history, payments, and documentation.

6. Safety & Compliance

  • Ensure all guests follow safety and security policies.
  • Coordinate on emergency procedures and safety drills.
  • Comply with statutory regulations, company policies, and audit requirements.

Skills & Qualifications

  • Bachelor's degree in Hospitality Management or related field.
  • 3–6 years of hotel front office experience, with at least 1–2 years in a supervisory role.
  • Strong communication, leadership, and guest-handling skills.
  • Knowledge of PMS software (Opera, IDS, eZee, etc.).
  • Excellent problem-solving and decision-making ability.
  • Professional grooming and customer service orientation.

Job Types: Full-time, Permanent

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Work Location: In person

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