Customer Relationship Executive
14 hours ago
Customer Relationship Management (CRM):
- Maintain and update customer database using CRM software.
- Build and maintain strong relationships with existing and potential customers.
- Follow up on leads, inquiries, and quotations to convert them into sales.
- Handle customer queries and provide timely updates on product availability, quotations, and delivery schedules.
Sales Coordination:
- Coordinate with the Sales and Production teams for order processing and dispatch.
- Prepare and send quotations, Proforma Invoices, and sales orders.
- Support field sales executives by providing necessary documentation and data.
- Monitor sales order status and communicate updates to customers.
Reporting & Analysis:
- Maintain records of customer interactions, sales pipeline, and order status.
- Prepare daily/weekly/monthly sales reports and share with management.
- Track sales targets and assist in achieving team goals.
After-Sales & Service Support:
- Coordinate with service/technical teams for customer complaints or product returns.
- Ensure customer satisfaction through timely response and resolution.
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Work Location: In person
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