Customer Relationship Executive

14 hours ago


Prahlad Nagar Ahmedabad Gujarat, India Power Palazzo Pvt Ltd & SmaratiQo Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Customer Relationship Management (CRM):

  • Maintain and update customer database using CRM software.
  • Build and maintain strong relationships with existing and potential customers.
  • Follow up on leads, inquiries, and quotations to convert them into sales.
  • Handle customer queries and provide timely updates on product availability, quotations, and delivery schedules.

Sales Coordination:

  • Coordinate with the Sales and Production teams for order processing and dispatch.
  • Prepare and send quotations, Proforma Invoices, and sales orders.
  • Support field sales executives by providing necessary documentation and data.
  • Monitor sales order status and communicate updates to customers.

Reporting & Analysis:

  • Maintain records of customer interactions, sales pipeline, and order status.
  • Prepare daily/weekly/monthly sales reports and share with management.
  • Track sales targets and assist in achieving team goals.

After-Sales & Service Support:

  • Coordinate with service/technical teams for customer complaints or product returns.
  • Ensure customer satisfaction through timely response and resolution.

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Work Location: In person



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